At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth and community volunteering.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.
Online GP: Access to a private GP 24/7 for you and your immediate family.
Paid Carer’s Leave: Market‑leading carer’s leave with up to 2 weeks off.
Family Leave: Equalised maternity, paternity and adoption leave – 18 weeks full pay and 8 weeks half pay in the first year.
Huge Discounts: Save on EE & BT products, including mobile and broadband.
Career Development: Ongoing support to help you grow your skills and develop.
Volunteering Days: Paid time off to give back to your local community.
Optional Private Healthcare and Dental: Protection for you and your family.
About the role: If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and an uncapped commission scheme that rewards your hard work. Our supportive work culture fosters personal and professional growth, with ongoing training and development opportunities, as well as generous family leave policies and volunteering days to give back to the community. Located in Merthyr Tydfil, you'll enjoy a flexible working environment that values your contributions and allows you to balance work and life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Call Centre Operator role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share stories that highlight your communication skills and adaptability, as these are key for success in this fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and showcase how you've helped customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role is all about speaking with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their mission and values, and think about how you can contribute to their goal of putting customers first. This will show your genuine interest in the role and help you connect with the interviewer.
✨Showcase Your Communication Skills
As a Call Centre Operator, strong communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships over the phone. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
The role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you had to think on your feet or adjust your approach to meet customer needs. This will highlight your ability to thrive in a dynamic environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
