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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, uncapped commission, and comprehensive training.
- Why this job: Perfect for confident communicators who love building relationships and helping others.
- Qualifications: No specific experience needed; just bring your personality and willingness to learn.
- Other info: Located in Merthyr, this role offers a supportive team environment.
The predicted salary is between 23504 - 24064 £ per year.
Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr ?
Call Center Operator employer: EE Limited
Contact Detail:
EE Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable talking to strangers and improve your ability to ask questions and build rapport.
✨Tip Number 3
Think of examples from your life where you've successfully built relationships or resolved conflicts. These stories can demonstrate your transferable skills and show how you can handle customer interactions effectively.
✨Tip Number 4
Research common call center scenarios and practice how you would respond. Being prepared for typical customer inquiries will help you stand out as a candidate who is ready to tackle the challenges of the role.
We think you need these skills to ace Call Center Operator
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Call Center Operator does, especially the importance of building relationships and having confident conversations with customers.
Highlight Relevant Skills: In your application, emphasize your communication skills and any experience you have in customer service or sales. Mention how your life experiences have equipped you with the ability to connect with people.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Explain why you want to work with EE and how you can contribute to enhancing customers' digital lives.
How to prepare for a job interview at EE Limited
✨Show Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences, and be ready to demonstrate how you can build rapport with customers.
✨Highlight Transferable Skills
Think about your past experiences, whether in personal or professional settings, that showcase your ability to connect with people. Share specific examples of how you've successfully navigated conversations or resolved conflicts.
✨Understand the Products and Services
While you will receive training, having a basic understanding of the products and services offered by EE can set you apart. Research their offerings and think about how they enhance digital lives, so you can speak knowledgeably during the interview.
✨Emphasize a Customer-Centric Approach
Since the role involves discussing how to enhance customers' digital lives, express your commitment to understanding customer needs. Be prepared to discuss how you would approach a conversation with a customer to find the best solutions for them.
