At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Other info: Dynamic team environment with opportunities for career growth and community involvement.
- Why this job: Make a real difference in customers' lives while earning great rewards.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we harness the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You will bring energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service – you already have the transferable skills to shine here. You will take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) in Caerleon employer: EE Limited
At Goldcliff, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission potential and a supportive work culture that prioritises employee growth. Our Merthyr Tydfil location provides unique benefits such as access to a private GP, generous family leave policies, and paid volunteering days, all while fostering a flexible environment that allows you to balance work and life effectively. Join us to make a meaningful impact in customer service while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) in Caerleon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly express why you're the perfect fit for the role. Highlight your customer service skills and how you can bring value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like EE, and express your enthusiasm for working with them. Sometimes, they might have opportunities that aren’t advertised yet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) in Caerleon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and how you've made a difference for customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can bring energy and ambition to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers over the phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at EE Limited
✨Know the Company
Before your interview, take some time to research Goldcliff and their values. Understand what they stand for and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or built relationships, as this will demonstrate your ability to connect with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think about times when you've had to adapt quickly or think on your feet. Prepare a few examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
