At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join a dynamic team at a leading telecommunications company.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous leave policies.
- Other info: Enjoy career development opportunities and paid volunteering days.
- Why this job: Make a real difference in customers' lives while earning great rewards.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 26116 - 26738 £ per year.
We are looking for someone who puts customers at the heart of every decision, understands their needs, and helps them find the right solution. This fast‑paced, rewarding role will have you speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. Every call is an opportunity to make a genuine difference.
You’ll bring the energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service. Your responsibility is to deliver results, collaborate with your team, share ideas and celebrate success. We’ll provide all the training, tools and support you need to build confidence and achieve your targets.
Life doesn’t always follow a set schedule, so we help our people work flexibly – you can plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Benefits- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carers Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Builth Wells employer: EE Limited
Join a dynamic team in Merthyr Tydfil County Borough where your passion for customer service can truly shine. We offer a supportive work culture that prioritises flexibility, allowing you to balance your personal life while achieving your professional goals. With competitive salaries, uncapped commission opportunities, and a strong focus on career development, we empower our employees to thrive and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Builth Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you understand what matters to them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking with customers over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your energy and ambition! During the interview, share specific examples of how you've met goals or provided great service in previous roles. We want to see that you can bring that same passion to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the next step in your career with us.
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Merthyr Tydfil County Borough) in Builth Wells
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in putting customers first. We want to see how you've understood customer needs and provided solutions in your previous roles.
Be Energetic and Ambitious:Let your enthusiasm shine through! Share examples of how you've thrived in fast-paced environments, met targets, and influenced others. We love a go-getter!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE Limited
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what it means to put customers first and be ready to share examples of how you've done this in previous roles. This will show that you truly understand the essence of the Call Centre Operator position.
✨Show Your Energy and Ambition
This role is all about energy and ambition, so make sure to convey that during your interview. Share stories where you've met goals or influenced others positively. Let them see your passion for helping customers and achieving targets.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview. Practise handling common customer queries or complaints. This will not only help you feel more confident but also demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
