At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off.
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition – and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) in Bryn employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission potential and a range of benefits that prioritise your well-being and career growth. Our vibrant work culture in Merthyr Tydfil fosters collaboration and recognition, while our commitment to employee development ensures you have the support needed to thrive in your role. With flexible working options and opportunities to give back to the community, joining our team means becoming part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) in Bryn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Call Centre Agent role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to showcase your communication skills and energy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Merthyr Tydfil County Borough) in Bryn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and communication skills, as these are key to success in this position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s meeting sales targets or receiving customer praise, let us know how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their products. Understand their values, mission, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer interactions in the past, highlighting your ability to adapt and resolve issues.
✨Prepare for Role-Specific Questions
Expect questions that assess your sales skills and customer service experience. Think about scenarios where you've met targets or influenced others positively. Be ready to discuss how you can bring that same energy and ambition to the team at EE.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the company’s success.
