Customer Service Advisor - Apprentice
2026-09-28T00:00:00
Handsworth
West Midlands
GB
B21 8
Any
2026-11-01T11:00:10.957
Location and Salary
Location: Sheffield
Salary: £23,110.00 (rising with successful completion of apprenticeship milestones)
Hours: Full time
Programme
Permanent role with Level 3 Accredited Learning Programme
About the Role
Are you someone who enjoys having great conversations? Maybe you like guiding people through problems and finding solutions? Or, you're someone who simply likes to make a real difference to people's lives by showing you care? If so, you already have skills that can set you up for success with a Level 3 Accredited Learning Programme in our Home Connections.
This is a great opportunity if you're looking to earn, learn and build a long-term career - all at the same time.
What you'll be doing
As part of our Home Connections team in Sheffield, you'll speak to customers over the phone when they first join EE. You'll guide them through getting their products and services connected, help with any early questions about their order, in-home set-up, and support them with queries about their first bill. You'll be the reassuring voice that helps customers get started smoothly - making a real difference from day one.
No Experience Needed
You don't need specific experience to join us. If you're naturally helpful, calm under pressure, and enjoy building relationships, we'll give you all the training and support you need.
What You’ll Gain
- Receive structured training, coaching and regular feedback
- Spend dedicated time learning new skills alongside your day job
- Build confidence and capability to grow your career at EE
Flexibility
We know life doesn't stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We'll support you to be successful by helping you balance work, learning and life - whether that's attending appointments, managing family commitments, or developing your skills. This includes:
- The ability to schedule your own breaks and bank time
- Supportive managers and learning coaches
- The option of occasional home working (once trained)
What's in it for you?
- A great starting salary of £23,110.00
- Huge discounts on EE & BT products, including Mobile and Broadband - saving you hundreds of pounds every year
- Clear career pathways, with ongoing development and progression opportunities after your apprenticeship
- Season Ticket Travel Loan to help cover travel costs upfront
- Volunteering days to support causes that matter to you
- Optional Private Healthcare and Dental cover
On top of all of this, you'll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE. Whether you're starting out, changing direction, or looking for a role that helps you grow - we'd love to hear from you.
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Customer Service Advisor - Apprentice in Birmingham employer: EE Limited
EE is an exceptional employer that prioritises your growth and development, offering a competitive starting salary with uncapped commission potential. Located in the vibrant city of Swansea, you'll benefit from a supportive work culture that encourages career progression, alongside fantastic discounts on mobile and tech products. With dedicated training and a commitment to inclusivity, EE is the perfect place to launch your career in sales.
