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For Companies At a Glance
- Tasks: Engage with customers over the phone, providing support and solutions.
- Company: Join a leading telecom company with a focus on customer care.
- Benefits: Competitive salary, uncapped commission, and generous family leave.
- Other info: Enjoy career development opportunities and paid volunteering days.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Empathetic, patient, and strong communication skills required.
The predicted salary is between 26116 - 26738 £ per year.
Location: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. (Barry, South Glamorgan, UK)
Working Time: Full time – 37.5 hours per week.
Hourly Rate: £13.35.
Benefits
- Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off.
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop.
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
Responsibilities
- Engage customers over the phone, offering support, guidance and solutions, building relationships and providing exceptional service.
- Use the comprehensive training provided to discuss EE products and services confidently.
Qualifications
- Empathetic, patient, and dedicated to helping people.
- Strong listening, understanding and relationship‑building skills.
- Friendly phone presence and reliable communication skills.
- Ability to handle a high volume of calls and navigate complex customer inquiries.
Customer Service Advisor in Barry employer: EE Limited
Contact Detail:
EE Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Barry
✨Tip Number 1
Get to know the company! Research EE and their products so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers over the phone, try role-playing with a friend or family member. This will help you get comfortable with handling calls and building rapport.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped others in the past. Highlighting your ability to listen and understand customer needs is key for a Customer Service Advisor.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for you. Plus, you’ll get updates on your application status right away!
We think you need these skills to ace Customer Service Advisor in Barry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to engage with customers and provide exceptional service.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share examples of how you've built relationships and helped customers in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding EE's offerings will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully helped customers or resolved conflicts. This will demonstrate your ability to connect with customers and provide exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to handle complex customer inquiries.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practise how you would handle various customer situations, focusing on building relationships and providing solutions. This will highlight your readiness for the job.