At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and deliver exceptional customer experiences.
- Company: Join EE, a vibrant tech company focused on innovation and inclusivity.
- Benefits: Enjoy flexible working, generous leave, discounts, and career development support.
- Other info: Be part of a welcoming workplace that values diverse perspectives.
- Why this job: Inspire others while making a real impact in a fast-paced retail environment.
- Qualifications: Proven leadership skills and a passion for customer service.
We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.
Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.
As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.
Benefits
- 24/7 access to an online GP for you and your immediate family.
- Market‑leading paid carer's leave.
- Equalised family leave with 18 weeks full pay and 8 weeks half pay.
- Huge discounts on EE & BT products, saving you hundreds of pounds annually.
- Support for your career development.
- Season Ticket Travel Loan.
- Volunteering days to give back to your community.
- Optional Private Healthcare and Dental coverage.
Inclusive Workplace
At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.
At EE, we're building an inclusive workplace where everyone can succeed. We value different perspectives, skills and experiences, and welcome applications from all backgrounds. We're open to flexible working, including part‑time hours, job shares, and other options, and provide emergency time off for dependants as well as generous maternity and paternity leave.
Talk to us during the recruitment process and we'll help find a role that fits your life and your ambitions.
Store Leader in Ashford employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive workplace where every team member can thrive. As a Store Leader, you'll benefit from extensive career development opportunities, generous family leave policies, and a supportive environment that values diverse perspectives. Our commitment to community engagement and employee well-being, combined with market-leading perks like discounts on products and access to healthcare, makes EE a fantastic place to build a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader in Ashford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like EE Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like EE Limited!
We think you need these skills to ace Store Leader in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at EE Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at EE Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show EE Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at EE Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
