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- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to exceptional customer service.
- Benefits: Enjoy a starting salary of £20,280, online GP access, and huge discounts on EE & BT products.
- Why this job: Kickstart your career with training, personal growth, and a supportive family-like environment.
- Qualifications: No specific background needed; just bring your energy, talent, and ambition.
- Other info: Diversity is celebrated here; everyone is welcome at EE.
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
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A great starting salary of £20,280 plus incentives throughout the year
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Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
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Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
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Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
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Huge?discounts of EE & BT products including your Mobile and Broadband – saving you?hundreds?of?pounds?every year
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Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
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Season Ticket?Travel Loan – Giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts
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Volunteering days, so you can?give back?to your local community
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Optional Private Healthcare and Dental, to protect you and your family
Apprentice Customer Service Advisor employer: EE Limited
Contact Detail:
EE Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm! When you get the chance to speak with us, let your passion for customer service shine through. Share examples of how you've helped others in the past, even if it's not in a professional setting.
✨Tip Number 2
Research EE and our values. Understanding our commitment to diversity and community will help you align your answers during any discussions. Be ready to share how you can contribute to our inclusive environment.
✨Tip Number 3
Prepare questions that show your eagerness to learn and grow. Ask about the Aspire programme or other development opportunities. This demonstrates your ambition and desire to build a career with us.
✨Tip Number 4
Practice your communication skills. As a Customer Service Advisor, clear and friendly communication is key. Engage in conversations with friends or family to build your confidence before speaking with us.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight the skills and qualities they value, such as charm, enthusiasm, and a desire to learn.
Tailor Your CV: Customize your CV to reflect your relevant experiences and skills that align with the job requirements. Emphasize any customer service experience or roles where you demonstrated strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you can contribute to their customer service team.
Showcase Your Ambition: In your application, express your ambition and eagerness to learn. Discuss your career goals and how the apprenticeship at EE aligns with your aspirations for growth and development.
How to prepare for a job interview at EE Limited
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and ensured customer satisfaction.
✨Ask Questions About Growth Opportunities
Since EE is committed to your growth and development, ask about the Aspire programme and other career advancement opportunities. This shows your ambition and desire to learn.
✨Embrace Diversity and Inclusion
Familiarize yourself with EE's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a welcoming environment for all customers and colleagues.
