At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a tech leader focused on connecting people.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Other info: Enjoy paid volunteering days and career development support.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) in Abercanaid employer: EE Limited
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, extensive benefits including private healthcare and generous family leave, and a vibrant work culture that prioritises employee growth and community engagement. Our Merthyr Tydfil location fosters a supportive environment where your contributions are recognised, and you have the flexibility to balance work and life, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) in Abercanaid
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you can showcase your communication skills and adaptability – these are key in this fast-paced role!
✨Tip Number 3
Don’t forget to research EE and its products! Knowing what they offer will help you tailor your responses during the interview and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance! We want to see your application directly, so make sure you take that step. Plus, it shows you’re keen on joining us at EE!
We think you need these skills to ace Customer Service Advisor - Uncapped Commission (Merthyr Tydfil County Borough) in Abercanaid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in customer service, as these are key to impressing us!
Show Your Passion:Let your enthusiasm shine through! We want to see that you genuinely care about helping customers and that you're excited about the opportunity to work with us at EE.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EE Limited
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially those related to customer service. This will not only show your enthusiasm but also help you tailor your answers to align with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you successfully handled unexpected challenges or adjusted your approach to meet customer needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
