Customer Service Representative
Date Posted: 2026-09-17
Location: Washington, Tyne and Wear, GB, NE38 7
Additional Info: Any
Application Deadline: 2026-10-15 21:00:13.823
Where:
- EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
- EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Job Details:
- Part time: Permanent
- Hours: 20 hours per week (evenings)
- Start date: October 2026 onwards
- Shifts: Monday - Friday 4:45pm - 9:00pm
About the Role:
If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.
What does being a sales advisor involve?
You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell.
You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.
Myths About Sales:
- Don't let what you've heard about sales put you off.
- There are targets to hit, but people who like sales love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
- It's not "cold calling". The calls come in to you and you decide how best to help the customer.
- We value resourceful people who like fixing problems.
- It's not "hard selling". You're basically talking to people about fun tech stuff they already want. Who doesn't love a better phone, faster broadband or a new console?
Why you'll be better off at EE
- Great Money: starting at £26,116, increasing to £26,738 after 8 months (pro rata)
- Un capped Commission: the more you sell, the more you can earn
- Brilliant Benefits: including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband that could save you hundreds of pounds every year
- Growth: there are plenty of career paths across EE and BT
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Customer Service Representative in Washington employer: Ee Gosforth
EE Gosforth is an excellent employer, offering a dynamic work environment in London/Greater London where you can thrive as an Evening Part-Time Sales Advisor. With a focus on employee growth, you'll benefit from uncapped commission opportunities alongside a competitive base salary, all while being part of a supportive team dedicated to delivering exceptional customer service.
