Customer Service Advisor
2026-09-17
Location: Sunderland, Tyne and Wear, GB, SR2 7
Closing Date: 2026-10-29
Where
EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Details
- Part time: Permanent
- Hours: 20 hours per week (evenings)
- Start date: October 2026 onwards
- Shifts: Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00
Job Description
If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.
Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.
What does being a sales advisor involve?
You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.
Forget what you’ve heard about sales — don't let myths discourage you. Here are some truths:
- There are targets to hit — but if you enjoy sales, you'll love that.
- You’re probably naturally competitive and get a buzz out of beating the person next to you.
- You hate being bored at work.
- It’s not "cold calling" — calls come to you, and you decide how best to help the customer.
- We value resourceful people who like fixing problems.
- It’s not "hard selling" — you talk to people about exciting tech products they already want.
Why you'll be better off at EE
- Great Money — starting salary of £26,116, increasing to £26,738 after 8 months
- Uncapped Commission — the more you sell, the more you can earn
- Brilliant Benefits — including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband, saving you hundreds each year
- Growth — career development opportunities across EE and BT
- Flexibility — bank hours and take time off as needed, with generous leave for carers and new parents
- Great People — a supportive and sociable work environment
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Customer Service Advisor in Sunderland employer: Ee Gosforth
EE Gosforth is an excellent employer, offering a dynamic work environment in London/Greater London where you can thrive as an Evening Part-Time Sales Advisor. With a focus on employee growth, you'll benefit from uncapped commission opportunities alongside a competitive base salary, all while being part of a supportive team dedicated to delivering exceptional customer service.
