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- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network known for its cutting-edge technology.
- Benefits: Enjoy a competitive salary, NVQ training, and a supportive family-like culture.
- Why this job: Kickstart your career in a fun environment where you can learn and grow every day.
- Qualifications: No specific background needed, just bring your energy, talent, and ambition!
- Other info: This is a full-time, permanent position located in North Shields.
Where : North Tyneside, Cobalt Business Park North Shields Full time : Permanent Salary : £20,280.00 per year Hourly rate: £10.40 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras youd expect from Britains most cutting-edge mobile network. We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passiona…
Apprentice Customer Service Advisor employer: EE Careers
Contact Detail:
EE Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm! When you interact with us, whether it's in person or online, let your passion for customer service shine through. We love candidates who are excited about helping others and making a difference.
✨Tip Number 2
Research EE and our values. Understanding our company culture and what we stand for will help you connect with us during the interview process. Be ready to share how your personal values align with ours!
✨Tip Number 3
Prepare to discuss your problem-solving skills. In customer service, you'll face various challenges, so think of examples from your past experiences where you've successfully resolved issues or helped someone out.
✨Tip Number 4
Practice your communication skills. Clear and friendly communication is key in this role. Consider doing mock interviews with friends or family to refine your ability to convey information effectively.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight the skills and qualities they value, such as enthusiasm, charm, and a desire to learn.
Tailor Your CV: Customize your CV to reflect your relevant experiences and skills that align with the role. Emphasize any customer service experience or transferable skills that demonstrate your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE specifically and how you can contribute to their customer service team.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE Careers
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and ensured customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship program and the team culture at EE. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
✨Emphasize Your Willingness to Learn
Since this is an apprenticeship, make it clear that you are eager to learn and grow within the company. Share any relevant experiences that demonstrate your commitment to personal and professional development.
