At a Glance
- Tasks: Engage with customers, build relationships, and match them with the right products.
- Company: Join a leading telecom company focused on growth and support.
- Benefits: Great salary, bonuses, healthcare, and generous family leave.
- Other info: Enjoy volunteering days and travel loans for your convenience.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26116 - 26738 £ per year.
Start Date 06/07/2026
What's in it for you?
- Great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave – up to 2 weeks off for carers to support colleagues caring for disabled, ill or elderly family or friends.
- Family Leave – Equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving hundreds of pounds a year.
- Support in carving your own career path – we develop our people and help you achieve the career you want.
- Season Ticket Travel Loan – funds to pay for travel to and from work up front.
- Volunteering days – give back to your local community.
- Optional Private Healthcare and Dental – protect you and your family.
- On‑target commission available.
About the role
You will speak with customers over the phone, learn what matters most to them, build relationships and match them with the right EE products and services. Your responsibilities include:
- Delivering results and collaborating with your team to share ideas and celebrate success.
- Using strong communication skills, adaptability, drive and determination to meet targets.
- Providing excellent service in a fast‑paced environment.
- Managing your own breaks or bank time off to ensure you have time for the moments that matter most.
We are looking for someone who has experience in similar roles, where they have thrived, met goals, achieved targets, influenced others, or provided great service, and who already has the transferable skills to shine here.
Customer Service Agent — Growth, Benefits & Targets in Wallasey employer: Ee & Bt
Join a dynamic team as a Customer Service Agent where you will enjoy a competitive starting salary, generous family leave policies, and access to 24/7 online GP services. Our supportive work culture prioritises employee growth, offering career development opportunities and the chance to make a positive impact in your community through volunteering days. With additional perks like substantial discounts on EE & BT products and optional private healthcare, we strive to create a rewarding and fulfilling workplace for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent — Growth, Benefits & Targets in Wallasey
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled challenges in the past. Employers love to see that you can think on your feet and adjust to new situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Customer Service Agent — Growth, Benefits & Targets in Wallasey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your experience in similar roles and how you've met targets or provided excellent service. We want to see how you can shine with us!
Show Off Your Communication Skills:Since this role involves speaking with customers, it's crucial to demonstrate your strong communication skills in your application. Use clear and engaging language to show us that you can connect with people effectively.
Be Yourself:Let your personality shine through in your written application. We’re looking for someone who can build relationships with customers, so don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Ee & Bt
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Agent role thoroughly. Familiarise yourself with the responsibilities and the skills required, such as strong communication and adaptability. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Achievements
Prepare specific examples from your past roles where you’ve met targets or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to thrive in a similar environment and give the interviewer confidence in your capabilities.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. The more comfortable you are with your answers, the better you’ll perform during the actual interview.
