At a Glance
- Tasks: Engage with customers, build relationships, and match them with the right products.
- Company: Join a leading telecom company with a focus on growth and support.
- Benefits: Starting salary of £26,116, bonuses, healthcare, and generous family leave.
- Other info: Enjoy volunteering days and discounts on EE & BT products.
- Why this job: Make a difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26116 - 26738 £ per year.
Start Date 06/07/2026
What's in it for you?
- Great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave – up to 2 weeks off for carers to support colleagues caring for disabled, ill or elderly family or friends.
- Family Leave – Equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving hundreds of pounds a year.
- Support in carving your own career path – we develop our people and help you achieve the career you want.
- Season Ticket Travel Loan – funds to pay for travel to and from work up front.
- Volunteering days – give back to your local community.
- Optional Private Healthcare and Dental – protect you and your family.
- On‑target commission available.
About the role
You will speak with customers over the phone, learn what matters most to them, build relationships and match them with the right EE products and services. Your responsibilities include:
- Delivering results and collaborating with your team to share ideas and celebrate success.
- Using strong communication skills, adaptability, drive and determination to meet targets.
- Providing excellent service in a fast‑paced environment.
- Managing your own breaks or bank time off to ensure you have time for the moments that matter most.
We are looking for someone who has experience in similar roles, where they have thrived, met goals, achieved targets, influenced others, or provided great service, and who already has the transferable skills to shine here.
Customer Care Specialist — Fast-Paced Growth & Benefits in Wallasey employer: Ee & Bt
Join a dynamic team as a Customer Care Specialist, where you'll enjoy a competitive starting salary and a wealth of benefits designed to support your well-being and career growth. Our inclusive work culture fosters collaboration and celebrates success, while our commitment to employee development ensures you can carve out your own career path. With unique perks like market-leading paid carer’s leave and generous family leave policies, we prioritise your personal and professional life, making us an exceptional employer in the heart of a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist — Fast-Paced Growth & Benefits in Wallasey
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer care shine through. Share stories of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Care Specialist — Fast-Paced Growth & Benefits in Wallasey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Care Specialist role. Highlight any previous experience in customer service, especially in fast-paced environments, to show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and how your past experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ee & Bt
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Care Specialist role thoroughly. Familiarise yourself with the responsibilities and the skills required, such as strong communication and adaptability. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships with customers, be ready to share specific examples from your past experiences where you’ve provided excellent service. Think of situations where you’ve met targets or influenced others positively, as these will demonstrate your capability in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you too.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You might want to practice with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently, as this will help you stand out in a competitive field.
