At a Glance
- Tasks: Engage with customers, build relationships, and match them with the right EE products.
- Company: Join a leading telecom company with a focus on personal development.
- Benefits: Great salary, uncapped commission, 24/7 GP access, and generous family leave.
- Other info: Dynamic team environment with volunteering days and travel loan support.
- Why this job: Make a real impact while enjoying fantastic perks and career growth opportunities.
- Qualifications: Experience in customer service roles and strong communication skills.
The predicted salary is between 26116 - 26738 £ per year.
Start Date 06/07/2026
What's in it for you?
- Great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave – up to 2 weeks off for carers to support colleagues caring for disabled, ill or elderly family or friends.
- Family Leave – Equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving hundreds of pounds a year.
- Support in carving your own career path – we develop our people and help you achieve the career you want.
- Season Ticket Travel Loan – funds to pay for travel to and from work up front.
- Volunteering days – give back to your local community.
- Optional Private Healthcare and Dental – protect you and your family.
- On‑target commission available.
About the role
You will speak with customers over the phone, learn what matters most to them, build relationships and match them with the right EE products and services. Your responsibilities include:
- Delivering results and collaborating with your team to share ideas and celebrate success.
- Using strong communication skills, adaptability, drive and determination to meet targets.
- Providing excellent service in a fast‑paced environment.
- Managing your own breaks or bank time off to ensure you have time for the moments that matter most.
We are looking for someone who has experience in similar roles, where they have thrived, met goals, achieved targets, influenced others, or provided great service, and who already has the transferable skills to shine here.
Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) in Wallasey employer: Ee & Bt
Join a dynamic team at our Saint Nicholas Arcades location, where we prioritise employee well-being and career development. With a competitive salary structure, generous family leave policies, and unique benefits like 24/7 access to a GP and substantial discounts on EE & BT products, we foster a supportive work culture that encourages personal growth and community involvement. Experience a rewarding career as a Call Centre Operator, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) in Wallasey
✨Tip Number 1
Get to know the company! Research EE and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at EE.
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) in Wallasey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any previous customer service experience and how you've met targets in the past. We want to see how you can shine in this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you're excited about the role and how your background makes you a great fit. Don’t forget to mention your adaptability and communication skills, as these are key for us.
Showcase Your Achievements:When detailing your work history, focus on specific achievements rather than just duties. Use numbers where possible to quantify your success, like sales targets met or customer satisfaction scores. We love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always looking for passionate individuals like you!
How to prepare for a job interview at Ee & Bt
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Operator does. Familiarise yourself with the responsibilities listed in the job description, like delivering results and providing excellent service. This will help you tailor your answers to show how your experience aligns with their needs.
✨Show Off Your Communication Skills
Since this role involves speaking with customers over the phone, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully communicated with customers in the past, especially in fast-paced environments.
✨Demonstrate Your Adaptability
The job requires strong adaptability, so think of situations where you've had to adjust quickly to changes or challenges. Share these experiences during the interview to highlight your ability to thrive in dynamic settings.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
