At a Glance
- Tasks: Engage with customers, build relationships, and match them with the right EE products.
- Company: Join a leading telecom company with a focus on personal development.
- Benefits: Great salary, uncapped commission, 24/7 GP access, and generous family leave.
- Other info: Dynamic team environment with volunteering days to give back to the community.
- Why this job: Make a real impact while enjoying fantastic perks and career growth opportunities.
- Qualifications: Experience in customer service roles with strong communication skills.
The predicted salary is between 26116 - 26738 £ per year.
Start Date 06/07/2026
What's in it for you?
- Great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave – up to 2 weeks off for carers to support colleagues caring for disabled, ill or elderly family or friends.
- Family Leave – Equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving hundreds of pounds a year.
- Support in carving your own career path – we develop our people and help you achieve the career you want.
- Season Ticket Travel Loan – funds to pay for travel to and from work up front.
- Volunteering days – give back to your local community.
- Optional Private Healthcare and Dental – protect you and your family.
- On‑target commission available.
About the role
You will speak with customers over the phone, learn what matters most to them, build relationships and match them with the right EE products and services. Your responsibilities include:
- Delivering results and collaborating with your team to share ideas and celebrate success.
- Using strong communication skills, adaptability, drive and determination to meet targets.
- Providing excellent service in a fast‑paced environment.
- Managing your own breaks or bank time off to ensure you have time for the moments that matter most.
We are looking for someone who has experience in similar roles, where they have thrived, met goals, achieved targets, influenced others, or provided great service, and who already has the transferable skills to shine here.
Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Salford employer: Ee & Bt
Join a dynamic team as a Call Centre Agent at Saint Nicholas Arcades, where we prioritise your well-being and career growth. Enjoy a competitive salary with uncapped commission, comprehensive benefits including 24/7 access to a GP, generous family leave, and opportunities for personal development in a supportive work culture. With a focus on community engagement and employee satisfaction, we empower you to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Salford
✨Tip Number 1
Get to know the company! Research EE and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at EE.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience and skills that match what we’re looking for, like communication skills and adaptability. This shows us you’re serious about the position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you’ve met targets or provided excellent service in the past. Keep it engaging and personal!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice come through in your writing. It helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ee & Bt
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Agent does. Familiarise yourself with the responsibilities listed in the job description, like delivering results and providing excellent service. This will help you tailor your answers to show how your experience aligns with their needs.
✨Show Off Your Communication Skills
Since this role involves speaking with customers over the phone, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable. Highlight any past experiences where your communication skills made a difference.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an upset customer or meeting a tight deadline. Think of examples from your previous roles where you successfully navigated similar challenges. This shows you can think on your feet and adapt to fast-paced environments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.
