At a Glance
- Tasks: Engage with customers over the phone and connect them with ideal EE products.
- Company: Join the dynamic EE & Bt team in Lancaster.
- Benefits: Flexible working hours and a strong support system for your success.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Make a real difference by helping customers find the right solutions.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Ee & Bt is seeking a customer-oriented individual to join their Lancaster Sales Team. This role involves engaging with customers over the phone, understanding their needs, and connecting them with ideal EE products and services. You will leverage your experience from similar roles to meet targets and provide exceptional service.
The position offers flexible working, allowing you to plan breaks and time off. A comprehensive support system will ensure your success.
Phone-Based Customer Solutions Specialist employer: Ee & Bt
At Ee & Bt, we pride ourselves on being an excellent employer by fostering a supportive and flexible work environment in Lancaster. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that you can thrive in your role as a Phone-Based Customer Solutions Specialist. Join us to be part of a dynamic team that values customer engagement and offers the chance to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Phone-Based Customer Solutions Specialist
✨Tip Number 1
Practice your phone skills! Since this role is all about engaging with customers over the phone, make sure you’re comfortable chatting and listening. Try role-playing with a friend to get into the groove.
✨Tip Number 2
Know your stuff! Familiarise yourself with EE products and services before the interview. This will help you connect with customers and show that you’re genuinely interested in helping them find what they need.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you’ve successfully met targets or provided exceptional service. We love hearing about real-life situations that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome support system to help you succeed.
We think you need these skills to ace Phone-Based Customer Solutions Specialist
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and how you’ve met their needs, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Phone-Based Customer Solutions Specialist role. We love seeing how your unique experiences align with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ee & Bt
✨Know the Products Inside Out
Before your interview, make sure you’re familiar with EE's products and services. This will help you demonstrate your customer-oriented mindset and show that you can connect customers with the right solutions.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Phone-Based Customer Solutions Specialist, so showcasing this ability will impress your interviewers.
✨Share Relevant Experiences
Think of specific examples from your past roles where you successfully engaged with customers and met targets. Sharing these stories will highlight your experience and show how you can bring value to the Lancaster Sales Team.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the support system mentioned in the job description or how success is measured in the team.
