At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy a vibrant team culture and opportunities for personal growth.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
Little Singleton Lancashire UK FY6 8
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP - Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan - funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
- On target commission available.
About the role
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. We've got a great team culture, meaningful support and tailored training to help you build a lasting career.
You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don't miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in England employer: Ee & Bt
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a range of benefits designed to support our employees' well-being and career growth. Our vibrant work culture fosters collaboration and recognition, while our commitment to flexible working arrangements ensures that you can balance your professional and personal life effectively. Join our Lancaster Sales Team and enjoy tailored training, generous family leave policies, and the opportunity to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Think of specific examples from your past experiences where you've excelled in customer service or met targets. These stories will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since this role is all about connecting with customers, let your communication skills shine through in your application. Use clear and engaging language, and don’t hesitate to share examples of how you've successfully interacted with customers in the past.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your passion for helping others and why you think you'd be a great fit for our team at EE.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get the ball rolling on your journey with us. We can’t wait to hear from you!
How to prepare for a job interview at Ee & Bt
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what EE stands for and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships over the phone. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly to different situations. Think of times when you've had to adjust your approach based on customer needs or unexpected challenges. Sharing these stories will highlight your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
