At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the right EE products.
- Company: Join a leading telecom company focused on customer success and innovative solutions.
- Benefits: Starting salary of £26,116, bonuses, 24/7 online GP access, and generous family leave.
- Other info: Enjoy career development opportunities and community volunteering days.
- Why this job: Make a real impact by helping customers while enjoying a flexible and rewarding work environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP—access to a GP via telephone or video 24/7 for you and your immediate family, fully funded.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill or elderly.
- Family Leave—equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including your mobile and broadband.
- Support in carving your own career path and development.
- Season Ticket Travel Loan to cover travel to and from work.
- Volunteering days to give back to your local community.
- Optional private healthcare and dental.
- On target commission available.
About the role
You're customer‑centric, listening to their needs and helping them find the right solution. This fast‑paced, rewarding position requires excellent communication, adaptability, drive and determination. You’ll use your experience from similar roles to take ownership of delivering results and collaborating with the team to share ideas and celebrate success.
Your responsibilities:
- Speak with customers over the phone, understand their priorities, build relationships and match them with EE products and services.
- Identify opportunities across mobile tech, smart home solutions and insurance protection to make a genuine difference.
- Meet and exceed sales targets and quarterly objectives.
- Share ideas with the team and celebrate success.
- Use tools and training to continuously improve performance.
Qualifications & expectations:
- Experience in a customer‑facing sales role or related field.
- Proven ability to meet or exceed sales targets.
- Strong communication and relationship‑building skills.
- Adaptability and initiative to thrive in a dynamic environment.
- Ability to use basic sales tools and present solutions confidently.
The position allows flexibility to plan your own breaks or bank time off to ensure you don't miss the moments that matter most.
Customer Success & Solutions Advisor employer: Ee & Bt
As a Customer Success & Solutions Advisor at our company, you will join a supportive and dynamic work culture that prioritises employee well-being and growth. With competitive salaries, generous family leave policies, and opportunities for career development, we empower our employees to thrive both personally and professionally. Located in a vibrant area, you'll also enjoy unique benefits like volunteering days and substantial discounts on EE & BT products, making this an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Solutions Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock sessions with friends or family. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show your passion! When you’re chatting with potential employers, let your enthusiasm for the role shine through. They want to see that you’re genuinely excited about helping customers.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re keen on the role.
We think you need these skills to ace Customer Success & Solutions Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success & Solutions Advisor. Highlight your customer-facing experience and any sales achievements that show you can meet targets. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any relevant experience.
Showcase Your Communication Skills:Since this role is all about building relationships, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality—after all, we want to know the real you!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Ee & Bt
✨Know Your Customer
Before the interview, research the company and its products. Understand what EE offers and how it aligns with customer needs. This will help you demonstrate your customer-centric approach and show that you're ready to build relationships.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've met or exceeded sales targets. Be ready to discuss how you identified opportunities and closed deals. This will highlight your ability to deliver results in a fast-paced environment.
✨Practice Communication
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable speaking about your experiences and ideas.
✨Emphasise Adaptability
Be prepared to discuss how you've adapted to changes in previous roles. Share stories that illustrate your initiative and ability to thrive in dynamic environments, as this is crucial for success in the Customer Success & Solutions Advisor position.
