At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join a supportive team at EE, known for its flexible work culture.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and great discounts.
- Other info: Enjoy flexible breaks, home working options, and career development opportunities.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships are encouraged to apply.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026. Shift Pattern: Full Time.
Why this job matters
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career.
What are you waiting for?
Customer Service Representative - Uncapped Commission (Threemilestone) employer: Ee & Bt
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a rewarding career in customer service. With a strong focus on personal development, competitive salaries, and generous benefits such as market-leading family leave and access to healthcare, employees are supported both professionally and personally. The vibrant team culture in Truro fosters collaboration and community engagement, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Threemilestone)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident and ready to handle any questions that come your way.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your character shine through during the interview. They want someone who can build relationships, so be yourself and share your experiences that highlight your people skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at EE. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Threemilestone)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we value authenticity!
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can connect with customers. We love seeing how you can enhance their digital lives!
Show Enthusiasm:Let us know why you’re excited about this opportunity! Whether it’s the chance to work in a flexible environment or the potential for career growth, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ee & Bt
✨Know Your Stuff
Before the interview, make sure you’re familiar with EE’s products and services. This will help you talk confidently about how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others. Whether it's negotiating with family or helping friends, highlight those experiences!
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows your interest and helps you gauge if it’s the right fit for you.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Be genuine in your responses and show them why you’d be a great addition to their team. Remember, they want to see the real you!
