At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect products.
- Company: Join a dynamic team at Saint Nicholas Arcades with a focus on customer satisfaction.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive family leave.
- Other info: Enjoy career growth opportunities and a supportive team environment.
- Why this job: Make a real difference by helping customers find solutions they love.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you?
- Start date: 06/07/2026
- Salary: £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded.
- Market‑leading paid carer’s leave: up to 2 weeks off for carers.
- Family Leave – equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Support in carving your own career path.
- Season Ticket Travel Loan to cover travel to/from work upfront.
- Volunteering days.
- Optional private healthcare and dental.
- On‑target commission available.
About the role
If you put customers at the heart of every decision, understand their needs, and help them find the right solution, this could be the perfect role for you. Join our Lancaster Sales Team to speak with customers over the phone, build relationships, and match them with the perfect EE products and services – from the latest mobile tech to smart home solutions and insurance protection.
Use your energy, ambition, and experience from similar roles where you have thrived, met goals, achieved targets, influenced others, or provided great service. Take responsibility for delivering results, collaborate with your team, share ideas, and celebrate success. Receive training, tools and support to build confidence and achieve targets. We allow flexible working, including planning your own breaks or bank time off.
Qualifications
Transferable skills in customer‑facing roles such as sales or support, strong communication, adaptability, drive and determination.
Customer Service Representative - Uncapped Commission (Saint Nicholas Arcades) employer: Ee & Bt
Join our dynamic team at the Saint Nicholas Arcades, where we prioritise customer satisfaction and employee well-being. With competitive salaries, generous family leave policies, and a strong focus on career development, we foster a supportive work culture that encourages personal growth and collaboration. Enjoy unique benefits like flexible working hours, access to healthcare, and substantial discounts on products, making us an exceptional employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission (Saint Nicholas Arcades)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some examples of how your experience aligns with what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you sound confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. It shows you’re genuinely interested and helps you figure out if the job is right for you too.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, it’s a great way to get noticed by the hiring team directly.
We think you need these skills to ace Customer Service Representative - Uncapped Commission (Saint Nicholas Arcades)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer-facing roles and how you’ve excelled in them – we want to see your drive and determination shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've put customers first in past roles and how you’ve achieved targets. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves speaking with customers over the phone, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t forget to let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer!
How to prepare for a job interview at Ee & Bt
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. Be ready to discuss how these experiences can translate into success in this new role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
