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For Companies At a Glance
- Tasks: Help customers with broadband tech queries and provide supportive guidance over the phone.
- Company: Join EE, a leading tech company with a focus on customer service.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference in customers' lives.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Flexible working options and a supportive team culture await you.
The predicted salary is between 25087 - 25684 £ per year.
Customer Service Advisor – Warrington
Acton Bridge
Cheshire
UK
CW8 3
Job Description
All potential candidates should read through the following details of this job with care before making an application.
Start Date: 07/04/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you ll be there for the customer supporting them all the way. You don t need specific experience to join us. Provided you re naturally helpful, calm, and can build relationships we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We re here to support you in being successful, meaning we ll do everything we can to make sure you don t miss that appointment or can look after your family in an emergency. Just a few ways we re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What s in it for you?
A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here. Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we ll support you to achieve the career you want. Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Responsibilities
- Talk over the phone to customers with all sorts of broadband tech-related queries.
- Help customers with simple router questions and more complex issues, owning the support process from start to finish.
- Own the support process, ensuring customer resolution and follow‑up.
Qualifications
- Natural helpfulness, calm demeanor, and ability to build relationships.
- No specific experience required; training will be provided.
- Strong communication skills.
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Customer Service Advisor - Warrington employer: Ee & Bt
Contact Detail:
Ee & Bt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling those tricky tech queries during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see your personality shine through. Share your passion for technology or gaming, and how that relates to helping customers. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Warrington
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. This is key for a Customer Service Advisor role, so let us know how you can bring that helpful attitude to the team!
Be Yourself: We want to get to know the real you! Don’t be afraid to show your personality in your written application. Whether you’re into gaming or tech, share what makes you tick and how it relates to helping customers.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills or experiences that align with the role, especially around customer service and technical queries. We love seeing applicants who pay attention to detail!
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s straightforward and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ee & Bt
✨Know Your Tech Basics
Brush up on your basic broadband and tech knowledge. Familiarise yourself with common issues customers might face, like router problems or connectivity issues. This will show that you're proactive and ready to tackle the technical queries head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal life. Highlighting your ability to think on your feet and resolve issues will resonate well with the interviewers, especially since this role is all about helping customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand customer needs, which is crucial for a Customer Service Advisor.
✨Emphasise Relationship Building
Think of ways you've built relationships in previous roles or experiences. Whether it's through teamwork or customer interactions, sharing these stories will highlight your ability to connect with customers, which is key for success in this position.