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For Companies At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Competitive salary, flexible hours, online GP access, and discounts on products.
- Other info: Enjoy career growth opportunities and a great team culture.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor
EE
Caerphilly, Mid Glamorgan, CF83
£25,087
Part time
Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ
Full Time: 37.5
Hourly Rate: £12.82
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Cardiff. You\’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you\’ll be there for the customer supporting them all the way.
You don\’t need specific experience to join us. Provided you\’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We\’re here to support you in being successful, meaning we\’ll do everything we can to make sure you don\’t miss that appointment or can look after your family in an emergency. Just a few ways we\’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What\’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months, this is pro rata for part time
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer\’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we\’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we\’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service Advisor employer: Ee & Bt
Contact Detail:
Ee & Bt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle the tech-related queries that come with the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself: We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Mention your interest in technology or gaming if it applies, as it shows you understand the role and what we value.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Ee & Bt
✨Know Your Tech Basics
Brush up on some basic broadband and tech-related terms. Even if you don’t have specific experience, being familiar with common issues like router setups or connectivity problems can really impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal life. This role is all about helping customers, so demonstrating your ability to think on your feet will be key.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. Responding thoughtfully shows that you value communication, which is crucial for a Customer Service Advisor role.
✨Emphasise Your People Skills
Since this job involves building relationships with customers, highlight any experiences where you've successfully interacted with others. Whether it’s through teamwork or customer service, showing you’re a people person will go a long way.