At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Great salary, flexible working, healthcare options, and generous family leave.
- Other info: Enjoy volunteering days and tailored training to boost your career.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP - Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with all parents receiving 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband, saving you hundreds of pounds every year.
- Support in carving your own career path with a focus on developing our people.
- Season Ticket Travel Loan - Funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
- On target commission available.
About the role
If you're someone who puts customers at the heart of every decision, understands their needs, and helps them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we are harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team and you will be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We have a great team culture, meaningful support, and tailored training to help you build a lasting career. You will use your energy and ambition from similar roles where you have thrived, met goals, achieved targets, influenced others, or provided great service. You will take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We will give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life does not always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we will match it with opportunity. Join us at EE and turn your potential into performance.
Customer Care Pro — Growth, Great Perks & Impact employer: Ee & Bt
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with opportunities for growth and bonuses. Our Lancaster Sales Team thrives in a supportive and dynamic work culture, where employee development is prioritised through tailored training and flexible working arrangements. With generous benefits like market-leading family leave, online GP access, and volunteering days, we empower our employees to make a meaningful impact both at work and in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Pro — Growth, Great Perks & Impact
✨Tip Number 1
Network like a pro! Reach out to current employees at EE through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Care Pro role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care. Think about how you’ve handled tough situations in the past and be ready to share those stories. We want to see your passion for helping customers shine through!
✨Tip Number 3
Show off your knowledge of EE products and services! Familiarise yourself with what’s on offer so you can discuss how you’d help customers find the right solutions. This will demonstrate your enthusiasm and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Let’s get the conversation started!
We think you need these skills to ace Customer Care Pro — Growth, Great Perks & Impact
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us see your enthusiasm for putting customers first. Share examples of how you've gone the extra mile to help customers in previous roles – we love hearing about real experiences!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we're looking for in a Customer Care Pro. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ee & Bt
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer care philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers at the heart of every decision.
✨Showcase Your Communication Skills
Since this role is all about speaking with customers, be prepared to demonstrate your communication skills during the interview. Practice answering questions clearly and confidently, and consider using examples from past experiences where you successfully resolved customer issues.
✨Highlight Your Adaptability
This is a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share specific examples that showcase your ability to thrive under pressure and meet targets, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
