At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join a leading tech company with a vibrant team culture.
- Benefits: Competitive salary, uncapped commission, and extensive health benefits.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
Location: Little Singleton, Lancashire, UK, FY6 8
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP - Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband.
- Support in carving your own career path with development opportunities.
- Season Ticket Travel Loan for upfront travel costs.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
- On target commission available.
About the role
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive, and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We have a great team culture, meaningful support, and tailored training to help you build a lasting career. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll provide all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly.
Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) employer: Ee & Bt
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a range of benefits designed to support our employees' well-being and career growth. Our vibrant work culture in Little Singleton fosters collaboration and innovation, while our commitment to employee development ensures that you can carve out a fulfilling career path. With generous family leave policies, access to healthcare, and opportunities for community engagement, joining our team means becoming part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows that you’re engaged and serious about the role, plus it gives you a chance to find out if the job is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any customer service experience and communication skills, as these are key to what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great fit. Keep it friendly and engaging – we want to get to know you!
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s hitting targets or receiving positive feedback from customers, let us know how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at EE!
How to prepare for a job interview at Ee & Bt
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what they stand for and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with customers or resolved issues. This will demonstrate your ability to connect with clients.
✨Prepare for Role-Specific Questions
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or upsell products. Prepare specific examples that highlight your problem-solving skills and adaptability, as these are crucial for success in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
