At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the best EE products.
- Company: Join a dynamic team at a leading telecommunications company.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive family leave.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by helping customers find solutions they love.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you?
- Start date: 06/07/2026
- Salary: £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded.
- Market‑leading paid carer’s leave: up to 2 weeks off for carers.
- Family Leave – equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Support in carving your own career path.
- Season Ticket Travel Loan to cover travel to/from work upfront.
- Volunteering days.
- Optional private healthcare and dental.
- On‑target commission available.
About the role
If you put customers at the heart of every decision, understand their needs, and help them find the right solution, this could be the perfect role for you.
Join our Lancaster Sales Team to speak with customers over the phone, build relationships, and match them with the perfect EE products and services – from the latest mobile tech to smart home solutions and insurance protection.
Use your energy, ambition, and experience from similar roles where you have thrived, met goals, achieved targets, influenced others, or provided great service.
Take responsibility for delivering results, collaborate with your team, share ideas, and celebrate success. Receive training, tools and support to build confidence and achieve targets.
We allow flexible working, including planning your own breaks or bank time off.
Qualifications
Transferable skills in customer‑facing roles such as sales or support, strong communication, adaptability, drive and determination.
Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades) employer: Ee & Bt
Join our dynamic team at the Saint Nicholas Arcades as a Call Centre Operator, where we prioritise your well-being and career growth. With competitive salaries, uncapped commission, and a supportive work culture that values flexibility and family leave, you will thrive in an environment that encourages personal development and celebrates success. Enjoy unique benefits like 24/7 access to online GP services and substantial discounts on EE & BT products, making this an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your personality! Employers want to see the real you, so don’t be afraid to let your enthusiasm shine through. Share your passion for customer service and how you can make a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Saint Nicholas Arcades)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight any customer-facing roles you've had, and don’t forget to mention your ability to meet targets and provide great service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your previous experience makes you a perfect fit for our team. Keep it friendly and engaging!
Show Off Your Communication Skills:Since this role involves speaking with customers over the phone, make sure your written application showcases your strong communication skills. Use clear language and a positive tone to reflect how you’d interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at Ee & Bt
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Operator entails. Familiarise yourself with the products and services offered by the company, especially those related to EE. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-facing environment.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You might even want to practice summarising questions before answering them to ensure you’re on the right track.
✨Be Ready to Discuss Targets and Achievements
The role involves meeting goals and achieving targets, so be prepared to discuss your past achievements in similar roles. Use metrics or specific examples to illustrate how you’ve contributed to your previous teams' success. This will highlight your drive and determination, which are key traits for this position.
