At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the right EE products.
- Company: Join EE, a leading tech company focused on customer satisfaction and innovation.
- Benefits: Starting salary of £26,116, flexible work options, and generous leave policies.
- Other info: Enjoy a supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26116 - 26738 £ per year.
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded. At EE, we harness the power of technology to bring people together and make life better. Join our Lancaster Sales Team and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
On top of all that, we provide a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We give you all the training, tools and support you need to build your confidence and achieve your targets. We help you work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Responsibilities- Speak with customers over the phone, understand their needs, and build relationships.
- Match customers with the appropriate EE products and services, from mobile tech to smart home solutions and insurance protection.
- Achieve sales targets and deliver results, driving performance for the team.
- Collaborate with the team to share ideas, celebrate success and motivate each other.
- Use previous experience and transferable skills to thrive in this role.
- Starting salary of £26,116, rising to £26,738 after 8 months, plus incentives and bonuses.
- On‑line GP service – access a GP via telephone or video 24/7 for you and your immediate family.
- Market‑leading paid carers leave – up to 2 weeks off for carers to support colleagues caring for disabled, ill or elderly family members.
- Family leave – equalised maternity, paternity and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Season ticket travel loan – funds to pay for travel to and from work up front.
- Volunteering days – time off to give back to your local community.
- Optional private healthcare and dental coverage to protect you and your family.
- On‑target commission available.
Call Centre Operator employer: Ee & Bt
At EE, we pride ourselves on being an exceptional employer, offering a vibrant team culture and a commitment to employee growth. Located in Lancaster, our Call Centre Operator role provides tailored training and flexible working options, ensuring you can balance your professional and personal life while making a meaningful impact on customers' lives. With competitive salaries, generous family leave, and opportunities for community involvement, joining our team means being part of a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ee & Bt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ee & Bt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ee & Bt:Your cover letter is your chance to shine! Tell us why you want to work at Ee & Bt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ee & Bt!
How to prepare for a job interview at Ee & Bt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
