At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the best EE products.
- Company: Join a dynamic team at a leading telecommunications company.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by helping customers find solutions they love.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 26116 - 26738 £ per year.
What’s in it for you?
- Start date: 06/07/2026
- Salary: £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded.
- Market‑leading paid carer’s leave: up to 2 weeks off for carers.
- Family Leave – equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Support in carving your own career path.
- Season Ticket Travel Loan to cover travel to/from work upfront.
- Volunteering days.
- Optional private healthcare and dental.
- On‑target commission available.
About the role
If you put customers at the heart of every decision, understand their needs, and help them find the right solution, this could be the perfect role for you.
Join our Lancaster Sales Team to speak with customers over the phone, build relationships, and match them with the perfect EE products and services – from the latest mobile tech to smart home solutions and insurance protection.
Use your energy, ambition, and experience from similar roles where you have thrived, met goals, achieved targets, influenced others, or provided great service.
Take responsibility for delivering results, collaborate with your team, share ideas, and celebrate success. Receive training, tools and support to build confidence and achieve targets.
We allow flexible working, including planning your own breaks or bank time off.
Qualifications
Transferable skills in customer‑facing roles such as sales or support, strong communication, adaptability, drive and determination.
Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) employer: Ee & Bt
Join our dynamic team at the heart of Lancaster, where we prioritise customer satisfaction and employee well-being. With competitive salaries, uncapped commission opportunities, and a supportive work culture that encourages personal growth, we offer a range of benefits including flexible working hours, generous family leave, and access to private healthcare. Our commitment to your career development and a vibrant team atmosphere makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your personality! Employers want to see the real you, so don’t be afraid to let your enthusiasm shine through. Share your experiences and how they relate to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any customer-facing roles you've had, and don’t forget to mention your achievements in sales or support!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your previous experiences make you a great fit for our team. Keep it friendly and engaging!
Show Off Your Communication Skills:Since this role is all about speaking with customers, make sure your written application showcases your communication skills. Be clear, concise, and friendly in your writing – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Ee & Bt
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Agent entails. Familiarise yourself with the products and services offered by the company, especially those related to EE. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-facing environment.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. Practising active listening can help you build rapport with the interviewer, which is key in a role focused on relationship-building.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're serious about the position and helps you gauge if the company is the right fit for you.
