At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive family leave.
- Other info: Dynamic team environment with opportunities for career growth and community involvement.
- Why this job: Make a real impact by helping customers find the perfect products and services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market‑leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave – equalised maternity, paternity and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
Huge discounts of EE & BT products including your mobile and broadband – saving you hundreds of pounds every year.
Support in carving your own career path – we are passionate about developing our people and will support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional private healthcare and dental, to protect you and your family.
On‑target commission available.
About the role: If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity and ambition – and we’ll match it with opportunity. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service, and you’ll already have the transferable skills to shine here.
You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
If you think you’d be a great fit, we’d love to hear from you. Reach out to get the conversation started!
Call Centre Agent: Uncapped Commission & Benefits in Bolton le Sands employer: Ee & Bt
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission and a wealth of benefits designed to support our employees' well-being and career growth. Our vibrant work culture fosters flexibility and collaboration, allowing you to thrive in a fast-paced environment while making a genuine impact on customers' lives. With opportunities for professional development, generous family leave policies, and community volunteering days, joining our Lancaster Sales Team means becoming part of a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent: Uncapped Commission & Benefits in Bolton le Sands
✨Tip Number 1
Get to know the company! Research EE and their values, so you can show how your skills align with their mission during interviews. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common call scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Call Centre Agent: Uncapped Commission & Benefits in Bolton le Sands
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and showcase how you've put customers first in your past roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your energy and ambition align with our values at StudySmarter. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role is all about connecting with customers, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see how you engage with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Ee & Bt
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, products, and services, especially how they relate to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly to different situations. Think of instances where you've had to adjust your approach based on customer needs or unexpected challenges. Sharing these stories will highlight your flexibility and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer.
