At a Glance
- Tasks: Manage guest booking requests and ensure smooth, accurate service.
- Company: Join edyn, a vibrant company redefining hospitality experiences.
- Benefits: Full-time role with competitive pay and supportive work culture.
- Other info: Collaborative team atmosphere with opportunities for personal growth.
- Why this job: Be the key to unforgettable guest experiences in a dynamic environment.
- Qualifications: Experience in hospitality or reservations and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Reservations Executive, Existing Bookings
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This range is provided by edyn. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reports to: Senior Reservations Executive - Existing Bookings
Location: Based at our London offices 5 days per week, with core hours of 9-5 (40-hour working week).
Contract: Full-time.
About Edyn
At edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature of life. Through our family of brands - including Locke, Cove and SACO - we go beyond the traditional hotel stay to offer places where people can live, work and explore in ways that make them feel truly at home.
Our people are curious, brave and human - and we look for colleagues who share our passion for making travel a richer, more meaningful experience.
Why this role exists
The Existing Bookings team is the bridge between our guests’ original plans and the moments that bring their stay to life. As Reservations Executive - Existing Bookings, you’ll manage day-to-day requests from guests and partners related to existing reservations - such as changes, extensions, cancellations, upgrades and billing queries. You’ll ensure every request is handled accurately, promptly and with empathy, supporting the Senior Reservations Executive to deliver a smooth, consistent service.
What You’ll Be Doing
Handling booking changes
- Manage requests to modify, cancel or extend existing bookings, ensuring all updates are processed accurately and within SLA.
- Apply booking and cancellation policies consistently while balancing guest needs and commercial considerations.
- Coordinate with properties to confirm availability, upgrades and special requests.
Resolving guest and partner queries
- Handle billing and invoice queries, liaising with Finance where required.
- Support with complaint resolution by providing accurate information and timely updates to guests.
- Escalate complex cases to the Senior Reservations Executive, ensuring smooth handovers and visibility of potential risks.
Maintaining data accuracy
- Update booking systems and CRM records promptly and correctly.
- Monitor key metrics such as response time, accuracy and SLA adherence.
- Follow internal quality and documentation standards to ensure audit readiness.
Collaborating across teams
- Liaise with Revenue, Operations and Guest Experience teams to ensure changes are implemented correctly and guest expectations are met.
- Share feedback and recurring themes with the Senior Reservations Executive to support process improvement.
How Success Will Be Measured
- Accuracy and timeliness of booking changes and communications.
- SLA compliance on all modification, cancellation and billing queries.
- Guest satisfaction and quality of service recovery.
- Positive feedback from internal teams and Senior Executive.
- Contribution to smooth handovers and reduced escalations.
What You’ll Bring
- Experience in hospitality, reservations or a contact centre environment.
- Strong understanding of booking systems and guest service processes.
- Excellent written and verbal communication skills.
- Accuracy and attention to detail when handling data and payments.
- Calm, empathetic approach when managing sensitive or time-critical situations.
- A proactive and collaborative mindset.
Who You Are
- Guest-focused, with a genuine desire to help others and get things right.
- Organised and methodical, balancing speed with precision.
- Calm under pressure, professional in tone and communication.
- Curious and open to learning from feedback and change.
- A reliable team player who supports colleagues and upholds shared standards.
At edyn, we’re reimagining hospitality with a bold, soulful and human approach. If you’re energised by helping guests resolve booking requests and ensuring their stay goes exactly as planned, we’d love to hear from you.
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Reservations Executive, Existing Bookings in City of London employer: edyn
At edyn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that encourages innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and clear career progression paths, ensuring that you can thrive both personally and professionally. Join us to be part of a forward-thinking team where your contributions are valued and rewarded, making a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive, Existing Bookings in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like edyn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to edyn
Don't be shy about reaching out to edyn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Executive, Existing Bookings in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about edyn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at edyn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
