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- Tasks: Manage guest booking requests and ensure smooth, accurate service.
- Company: Join edyn, a vibrant company redefining hospitality experiences.
- Benefits: Full-time role with competitive pay and supportive work culture.
- Why this job: Be the key to unforgettable guest experiences in a dynamic environment.
- Qualifications: Experience in hospitality or reservations and strong communication skills.
- Other info: Collaborative team atmosphere with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Reservations Executive, Existing Bookings
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This range is provided by edyn. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reports to: Senior Reservations Executive – Existing Bookings
Location: Based at our London offices 5 days per week, with core hours of 9-5 (40-hour working week).
Contract: Full-time.
About Edyn
At edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature of life. Through our family of brands – including Locke, Cove and SACO – we go beyond the traditional hotel stay to offer places where people can live, work and explore in ways that make them feel truly at home.
Our people are curious, brave and human – and we look for colleagues who share our passion for making travel a richer, more meaningful experience.
Why this role exists
The Existing Bookings team is the bridge between our guests’ original plans and the moments that bring their stay to life. As Reservations Executive – Existing Bookings, you’ll manage day-to-day requests from guests and partners related to existing reservations – such as changes, extensions, cancellations, upgrades and billing queries. You’ll ensure every request is handled accurately, promptly and with empathy, supporting the Senior Reservations Executive to deliver a smooth, consistent service.
What You’ll Be Doing
Handling booking changes
- Manage requests to modify, cancel or extend existing bookings, ensuring all updates are processed accurately and within SLA.
- Apply booking and cancellation policies consistently while balancing guest needs and commercial considerations.
- Coordinate with properties to confirm availability, upgrades and special requests.
Resolving guest and partner queries
- Handle billing and invoice queries, liaising with Finance where required.
- Support with complaint resolution by providing accurate information and timely updates to guests.
- Escalate complex cases to the Senior Reservations Executive, ensuring smooth handovers and visibility of potential risks.
Maintaining data accuracy
- Update booking systems and CRM records promptly and correctly.
- Monitor key metrics such as response time, accuracy and SLA adherence.
- Follow internal quality and documentation standards to ensure audit readiness.
Collaborating across teams
- Liaise with Revenue, Operations and Guest Experience teams to ensure changes are implemented correctly and guest expectations are met.
- Share feedback and recurring themes with the Senior Reservations Executive to support process improvement.
How Success Will Be Measured
- Accuracy and timeliness of booking changes and communications.
- SLA compliance on all modification, cancellation and billing queries.
- Guest satisfaction and quality of service recovery.
- Positive feedback from internal teams and Senior Executive.
- Contribution to smooth handovers and reduced escalations.
What You’ll Bring
- Experience in hospitality, reservations or a contact centre environment.
- Strong understanding of booking systems and guest service processes.
- Excellent written and verbal communication skills.
- Accuracy and attention to detail when handling data and payments.
- Calm, empathetic approach when managing sensitive or time-critical situations.
- A proactive and collaborative mindset.
Who You Are
- Guest-focused, with a genuine desire to help others and get things right.
- Organised and methodical, balancing speed with precision.
- Calm under pressure, professional in tone and communication.
- Curious and open to learning from feedback and change.
- A reliable team player who supports colleagues and upholds shared standards.
At edyn, we’re reimagining hospitality with a bold, soulful and human approach. If you’re energised by helping guests resolve booking requests and ensuring their stay goes exactly as planned, we’d love to hear from you.
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Reservations Executive, Existing Bookings employer: edyn
Contact Detail:
edyn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive, Existing Bookings
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at edyn or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to reservations and guest service. Think about how you’d handle tricky situations, as they’ll want to see your calm and empathetic side in action.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or resolved guest issues in the past. This will demonstrate your methodical approach and ability to balance speed with precision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to AI-powered advice tailored to help you land that Reservations Executive role.
We think you need these skills to ace Reservations Executive, Existing Bookings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Executive role. Highlight your experience in hospitality and reservations, and show us how your skills align with what we’re looking for at edyn.
Showcase Your Communication Skills: Since this role involves a lot of guest interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you’d communicate with our guests.
Be Detail-Oriented: Attention to detail is key in this role, especially when handling booking changes and billing queries. Make sure your application is free from errors and showcases your ability to manage data accurately.
Express Your Passion for Hospitality: Let us know why you’re excited about the opportunity to work with edyn. Share your passion for creating meaningful experiences for guests and how you can contribute to our mission of reimagining hospitality.
How to prepare for a job interview at edyn
✨Know the Company Inside Out
Before your interview, take some time to research edyn and its family of brands. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Executive, you'll be dealing with guests' requests and queries daily. Prepare examples from your past experiences where you've successfully handled customer issues or complaints. Highlight your calm and empathetic approach, as this is crucial for the role.
✨Familiarise Yourself with Booking Systems
Since the role requires managing booking changes and maintaining data accuracy, brush up on any relevant booking systems or CRM software you’ve used before. If you have experience with specific tools, mention them during the interview to demonstrate your technical proficiency.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
