At a Glance
- Tasks: Lead IT infrastructure and security across 28 properties, managing a small team and driving innovation.
- Company: Dynamic lifestyle hotel brand redefining hospitality with character and intent.
- Benefits: Competitive salary, career growth, and the chance to shape a unique hospitality experience.
- Other info: Exciting opportunities for personal development and cross-functional collaboration.
- Why this job: Join a creative team and make a real impact in a fast-paced environment.
- Qualifications: 6+ years in IT infrastructure, strong networking skills, and team leadership experience.
The predicted salary is between 70000 - 90000 £ per year.
As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required.
The Work in Your Hands
- Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand
- Manage and develop a small team of property IT technicians
- Act as a key point of escalation for property teams and hotel operations across the estate
- Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins
- Step up as VP IT cover when required, including stakeholder and executive-level escalations
- Build the processes and culture that make the team reliable and scalable
Network & Connectivity
- Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms
- Manage ISP and network provider relationships, holding them to SLA
- Lead circuit provisioning and fault resolution for new openings and existing sites
- Evaluate connectivity performance across the portfolio and lead improvement initiatives
Cloud Infrastructure & Endpoints
- Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams
- Manage the endpoint estate across corporate and property devices
- Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems
- Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV
Security Operations
- Own day to day security operations: email security, endpoint detection and response, and threat monitoring
- Manage the MDR platform and act as first responder on security incidents
- Lead phishing and social engineering incident response, including guest data breach coordination
- Drive the security awareness training programme across the business
- Manage MFA, conditional access policies, and identity governance across M365
Supplier & Vendor Management
- Own operational relationships with managed network and technology providers, holding them to SLA
- Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally
- Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions
Documentation & Knowledge
- Build and maintain infrastructure documentation, network diagrams, and system runbooks
- Establish IT operational processes and embed them consistently across the team
- Ensure institutional knowledge is captured, structured, and accessible
Your Proven Track
- 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position
- Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms
- Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online
- Direct experience leading and developing a small technical team
- Hands-on experience managing phishing, endpoint compromise, and data breach incidents
- Proven ability to manage competing priorities across a multi-site environment
- Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation
Desirable
- Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems
- Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar
- Cloud telephony deployment or management experience
- ITIL Foundation or above, applied in a real operational environment
- Pre-opening or greenfield IT build experience
- Scripting or automation: PowerShell, Python
- European language: German, French, Czech, or Spanish
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
IT Infrastructure Manager in London employer: edyn
As an employer, we pride ourselves on fostering a dynamic and innovative work culture that encourages creativity and collaboration. Located in the vibrant London Bridge area, our team enjoys a supportive environment with ample opportunities for professional growth and development, all while being part of a unique hospitality brand that values character and memorable guest experiences. Join us to play a pivotal role in shaping the future of our IT infrastructure and contribute to a company that is redefining modern lifestyle hotels.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars. The more people you know in the IT infrastructure space, the better your chances of landing that dream job. Plus, you never know who might have the inside scoop on openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This is your chance to demonstrate your hands-on experience with networking, cloud environments, and security operations. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on both technical and soft skills. You’ll need to talk about your experience with Azure, Microsoft 365, and team management, but don’t forget to highlight your leadership style and how you handle challenges. Practice common interview questions and scenarios to feel confident when the time comes.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in the hospitality sector. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in being part of our exciting journey!
We think you need these skills to ace IT Infrastructure Manager in London
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let your enthusiasm for IT infrastructure shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role and how you can contribute to our unique approach to hospitality.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in IT infrastructure and team management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of IT Infrastructure role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at edyn
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, Azure, and Microsoft 365. Be ready to discuss specific configurations or incidents you've managed in the past, as this role demands a strong grasp of both hands-on and strategic IT infrastructure.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about how you've mentored others or handled team dynamics, as the interviewers will be keen to see how you can manage a small team effectively while also being the operational anchor.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss real-life scenarios where you've had to troubleshoot issues or manage incidents, particularly in a multi-site environment. This could include anything from network outages to security breaches, so have a few stories up your sleeve that showcase your critical thinking and decision-making skills.
✨Align with Their Vision
Research the company’s ethos and their approach to hospitality. Be prepared to discuss how your values align with theirs and how you can contribute to creating memorable guest experiences. Showing that you understand their unique position in the market will set you apart from other candidates.
