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For Companies At a Glance
- Tasks: Lead operational excellence across hotels in the UK and Europe, driving guest satisfaction and profitability.
- Company: Dynamic hospitality group rethinking modern lifestyle hotels.
- Benefits: Competitive salary, travel opportunities, and a chance to shape guest experiences.
- Why this job: Make a real impact in a fast-paced environment with creative freedom.
- Qualifications: Proven leadership in multi-site hotels and strong commercial acumen.
- Other info: Join a team that values creativity, purpose, and personal growth.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking an experienced and commercially minded Director of Operations to lead operational performance across a growing portfolio of hotels in the UK and Europe. Based at our London headquarters, this is a senior leadership role with strategic oversight and hands-on engagement across multiple properties. Reporting to the Vice President Operations, you will be responsible for driving operational excellence, guest satisfaction, profitability, and brand standards across diverse markets, while supporting and developing high-performing on-property leadership teams. The position is based full-time at our London Bridge Head Office, with occasional property visits.
The Work in Your Hands
- Provide strategic and operational leadership across the hotel portfolio in the UK and Europe
- Drive consistent delivery of brand standards, service quality, and guest experience
- Oversee hotel performance against KPIs including revenue, profitability, guest satisfaction, and cost control
- Partner closely with General Managers, supporting performance management, coaching, and succession planning
- Own and drive end-to-end Food & Beverage performance across the portfolio, ensuring consistent delivery of revenue growth, margin optimisation, and guest experience standards
- Hold overarching accountability for P&L performance across venues, with a strong focus on sustainable profitability, cost discipline, and revenue optimisation
- Lead operational initiatives, efficiency improvements, and best-practice sharing across regions
- Work collaboratively with central teams (Commercial, Finance, HR, Marketing, Development)
- Support new openings, refurbishments, and integration of new properties where required
- Ensure compliance with health & safety, legal, and regulatory standards across all markets
The Fire You Carry
- Proven senior operational leadership experience within multi-site hotels or hospitality groups
- Strong commercial acumen with a track record of improving performance and profitability
- Experienced in managing geographically dispersed teams across different markets
- Inspirational leader with excellent communication and stakeholder management skills
- Comfortable balancing strategic thinking with hands-on operational involvement
- Willingness to travel regularly across the UK and Europe
- Experience working with branded or lifestyle hotel concepts is highly desirable
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Director of Operations in London employer: edyn
Contact Detail:
edyn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Director of Operations role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to showcase how your experience aligns with their mission. Tailor your responses to highlight your operational leadership skills and commercial acumen.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We suggest focusing on common questions for senior roles, especially around KPIs and guest satisfaction, so you can confidently demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team and contributing to our vision of modern lifestyle hotels.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Operations role. Highlight your leadership experience in multi-site hotels and any achievements that demonstrate your commercial acumen.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how your vision aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that showcase your ability to drive performance and profitability. Use metrics where possible to illustrate your impact – numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at edyn
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate your understanding of KPIs and P&L management. Brush up on the financial metrics relevant to the hospitality industry, and be ready to discuss how you've improved profitability and guest satisfaction in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and manage geographically dispersed teams. Prepare anecdotes that showcase your coaching and performance management abilities, especially in challenging situations.
✨Understand the Brand
Familiarise yourself with the company's brand standards and values. Be prepared to discuss how you would ensure consistent delivery of these standards across multiple properties, and share ideas on how to enhance the guest experience while maintaining brand integrity.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational thinking. Think through potential challenges you might face in this role, such as managing a new property opening or addressing a dip in guest satisfaction, and outline your strategic approach to tackling these issues.
