Cove Landmark - Maintenance Manager in London

POSITION: Maintenance Manager

DEPARTMENT: Engineering

RESPONSIBLE FOR: All aspects of Engineering

REPORTS TO: Chief Engineer

PRIMARY OBJECTIVE OF POSITION: To be responsible for the upkeep and maintenance of the hotel property both internally and externally along with equipment services and grounds.

TASKS, DUTIES AND RESPONSIBILITIES:

• To lead and manage the Engineering team so that it performs efficiently and effectively.
• To ensure that the company’s engineering and safety policies and procedures are adhered to throughout the whole hotel.
• To give both internal and external customers quality service.
• To deliver five-star service to all guests.
• To maintain a high level of personal hygiene and appearance, wearing the appropriate uniform/protective clothing/equipment.
• To work in co-operation with other departments, developing and maintaining working relationships with colleagues in your own and other departments.
• To attend meetings and hotel and departmental training sessions whenever instructed.
• To adhere to the procedures for the security of keys, company and personal property and report immediately any suspicious circumstances or people behaving strangely.
• To work safely, conforming to statutory and company health and safety regulations, especially with regard to fire precautions, manual handling, chemical usage and storage, disposal of waste materials and reporting of accidents.
• Reporting directly to the Chief Engineer on all areas concerning Engineering.
• Reporting to hotel departmental Managers on day-to-day issues.
• To liaise and co-ordinate with contractors on work to be carried out under contract agreements.
• To ensure that contractors are aware of their responsibilities while on the premises and are informed of health and safety requirements, e.g. fire regulations, fire exits, hazardous substances.
• To ensure that the works carried out are to the standards required.
• To ensure that legally required inspections of lifts, boilers, etc. are carried out and records of the inspections are kept on file.
• To ensure that the fire alarm system is tested weekly and records are kept up to date.
• To ensure PPM tasks are carried out in a timely manner and recorded.
• To ensure meters are read on a weekly basis and maintain records on energy and water consumption.
• To ensure that safe working practices are adhered to.
• To implement record keeping procedures regarding daily, weekly and monthly schedules of work.
• To operate an efficient system for responding to reported defects, liaising regularly with departments regarding pending and outstanding engineering repairs.
• To ensure that all defects are dealt with as quickly as practicable to the required standard, both inside and outside.
• To keep senior managers informed of any major defects in the building, plant or equipment which could affect the successful running of the hotel.
• To carry out planned maintenance.
• To use the company purchase systems to obtain materials, contractors, etc.
• To ensure files of manufacturers’ data, specifications, manuals, etc. on machinery, mechanical and electrical are maintained.
• To ensure that all materials and maintenance equipment are stored safely.
• To respond appropriately to any emergencies or complaints, including when not on duty.
• To ensure that there are appropriate professional standards of behaviour in the department.
• To ensure that staff display good customer care skills and promote the company/hotel products when appropriate.
• To monitor the standards of work, working practices, productivity and standards of customer care of the members of the department.
• To promote teamwork within the department and with other departments.
• To encourage suggestions for improved working practices and innovations.
• To actively engage in your own personal development to benefit the business and improve your personal skills.
• To assist in other departments during emergencies or as deemed necessary by management.
• To carry out, when instructed by management, any other reasonable duty or task outside the normal daily/weekly routine, but within the overall scope of the job.