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- Tasks: Manage client schedules and support calls while ensuring smooth communication between clients and carers.
- Company: A forward-thinking care company on a mission to modernise live-in care.
- Benefits: Competitive salary, hybrid working, generous holiday, and a setup budget for your home office.
- Why this job: Make a real difference in the lives of clients and carers while growing your career.
- Qualifications: 2 years in care with 1 year in coordination; strong communication and organisational skills.
- Other info: Join a dynamic team with high-profile investors and opportunities for ongoing development.
The predicted salary is between 22000 - 28000 £ per year.
Our team truly cares about the work that we do. We’re on a social mission to solve the care challenges and modernise live-in care, rethinking every detail. A care company built for the 21st century. We’re motivated to enable people to live vibrantly and safely at home, on their own terms. Our goal is to build genuine, respectful relationships with our professional carers, clients and families as we work to earn their trust and improve the industry. This means actively listening to our clients, attracting, training and supporting the country's first-class professional carers, building the right care team for each client, and providing exceptional ongoing support.
Under the hood, we lead with technical innovation that improves efficiency and supports people to do what they need to do even better. We innovate workforce management, operations systems and data collection to help track and improve outcomes for our clients. We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care, which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’. Together, our teams work to create the best possible client experience, contributing to our Trustpilot and Google score.
What your days will look like:
- Manage schedules of 30 clients.
- Be the first response to client inbound and carer support calls.
- Manage intercom help centre / WhatsApp messages - this will have automated responses but if a carer wishes to speak with team members it will be redirected to you.
- Proactively communicate with a client care circle (clients, carers, family commissioners, health professionals and other agencies) on changes in care provision, schedules and break arrangements (both short and long term notice).
- Conduct supervisions and effective management of carer handovers, hospital admissions and night wakings.
- Keep all carer and client user records live and accurate on Airtable.
- Complete carer and client check-in phone calls.
- Keep carer operational data up to date.
- Update team Key Performance Indicators (KPIs) on a daily and weekly basis.
- Cover out-of-hours service on a rotational basis every 4-5 weeks post probation.
- Any other duties required by the needs of the business.
What you’ll need:
- 2 years working in care, with a minimum of 1 year in a coordination role.
- Excellent interpersonal skills, with the ability to persuasively communicate recommendations.
- Strong organisational and time-management skills.
- Ability to multitask and deal with high pressure situations.
- Technical - able to use email, forms and instant messaging.
- Knowledge of CQC Key Lines of Enquiry.
Good to have:
- Live-in care packages coordination experience.
- Ideally NVQ/QCF level 3 in Care.
Salary: £26,000 - £32,000. Hybrid working - 2 days in office / 3 days at home. Client bonus scheme. Get some well-deserved rest with 25 days holiday + bank holidays. A £250 setup budget for making sure you’ve got your perfect work from home set-up. Monthly team socials and annual away trips. Join a fast-growing company with high profile investors. Opportunity to really make an impact on the lives of both carers and clients. Ongoing career development.
Job Type: Full-time
Care Coordinator in City of London employer: edyn
Contact Detail:
edyn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in City of London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios related to care coordination. Think about how you would handle high-pressure situations and be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to revolutionise live-in care.
We think you need these skills to ace Care Coordinator in City of London
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care shine through! We want to see how much you care about making a difference in people's lives. Share any personal experiences or motivations that drive you to work in this field.
Tailor Your Application: Make sure to tailor your application to the Care Coordinator role. Highlight your relevant experience and skills, especially those related to coordination and communication. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our clients and carers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at edyn
✨Know the Mission
Before your interview, take some time to really understand the company's mission and values. They’re all about modernising live-in care and building genuine relationships, so think about how your own values align with theirs. Be ready to share examples of how you’ve demonstrated similar values in your previous roles.
✨Showcase Your Coordination Skills
As a Care Coordinator, you'll need strong organisational skills. Prepare specific examples from your past experience where you've successfully managed multiple tasks or schedules. Highlight any tools or systems you've used to keep everything on track, especially if they relate to care coordination.
✨Communicate Effectively
This role requires excellent interpersonal skills, so practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your ability to communicate effectively with clients, carers, and families. Maybe even prepare a scenario where you had to handle a difficult conversation.
✨Be Ready for Technical Questions
Since the company values technical innovation, brush up on any relevant software or tools mentioned in the job description, like Airtable. Be prepared to discuss your comfort level with technology and how you’ve used it to improve efficiency in your previous roles.
