At a Glance
- Tasks: Qualify and nurture inbound enquiries into high-quality care assessments for families.
- Company: Dynamic healthcare company focused on improving care for seniors.
- Benefits: Hybrid working, 25 days holiday, personal development budget, and fun company socials.
- Other info: Fast-paced environment with opportunities for personal growth and team collaboration.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Strong communication skills, empathy, and a get-stuff-done attitude.
The predicted salary is between 30000 - 40000 £ per year.
This role is responsible for qualifying, nurturing and progressing inbound enquiries into high-quality care assessments for our senior sales team. You will be the first point of contact for families and will play a critical role in ensuring we focus our time on the right clients, at the right time.
What your day looks like:
- Responding rapidly to all new inbound enquiries (speed matters)
- Qualifying families to understand care needs, urgency and suitability
- Proactively following up with leads across multiple touchpoints (calls, messages, email)
- Nurturing families through the early stages of their decision-making
- Booking high-quality care consultations for the Sales team
- Ensuring no viable enquiry is lost due to slow follow-up or poor communication
- Maintaining clear, structured notes in the CRM to support team handover
What success looks like in this role:
- All new enquiries are contacted quickly and professionally
- High-quality care consultations are consistently booked each week
- Leads are well-prepared and informed before speaking to the Sales team
- Strong follow-up ensures minimal drop-off between first contact and assessment
- CRM is consistently accurate and up to date
- You become a trusted, reliable first point of contact for families
What you’ll need:
- Comfortable having direct conversations and guiding families towards a decision where appropriate
- A get-stuff-done attitude
- Strong communication skills, both on the phone and in writing
- Empathy and the ability to build trust quickly
- Highly organised and able to manage multiple conversations at once
- Comfortable working in a fast-paced environment
- A genuine interest in helping people and improving care
Good to have:
- Previous customer-facing or sales experience
- Experience working in a fast-paced or startup environment
- An interest in healthcare or social care
Benefits:
- Hybrid working (home + Hoxton, London office touchpoints)
- 25 days holiday + bank holidays
- £250 home setup budget + Apple laptop
- Personal development budget
- Monthly company in office lunches
- Quarterly socials + annual offsite
- Company card for expense
- Gym in Shoreditch
- Onsite Barista
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.
Care Advisor (Sales) employer: edyn
As a Care Advisor at our Hoxton, London office, you will join a dynamic team dedicated to making a meaningful impact in the lives of families seeking care solutions. We pride ourselves on a supportive work culture that values empathy and communication, offering hybrid working options, generous holiday allowances, and personal development budgets to foster your growth. With regular team socials and a vibrant office environment, we ensure that every employee feels valued and engaged in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Care Advisor (Sales)
✨Tip Number 1
Speed is key! When you get an enquiry, respond as quickly as possible. Families are looking for support, and being the first to reach out shows you're proactive and ready to help.
✨Tip Number 2
Get to know the families! Ask questions to understand their care needs and urgency. This not only helps you qualify leads but also builds trust, making them feel valued and understood.
✨Tip Number 3
Follow up like a pro! Use multiple touchpoints—calls, messages, emails—to keep the conversation going. Consistent follow-up can make all the difference in turning enquiries into consultations.
✨Tip Number 4
Stay organised! Keep your notes clear and structured in the CRM. This ensures smooth handovers and helps the sales team hit the ground running with well-prepared leads.
We think you need these skills to ace Care Advisor (Sales)
Some tips for your application 🫡
Be Quick and Clear:Speed is key in this role, so make sure your application is submitted as soon as possible. When writing your cover letter, be clear about your experience and how it relates to the role of Care Advisor.
Show Your Empathy:In your written application, highlight your ability to connect with families and understand their needs. Use examples that showcase your communication skills and empathy, as these are crucial for building trust.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific requirements mentioned in the job description. We want to see how your skills align with what we’re looking for in a Care Advisor.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at edyn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Advisor role. Familiarise yourself with the responsibilities, especially around qualifying and nurturing enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves direct conversations with families, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple conversations and tasks simultaneously. Bring up any tools or methods you use to stay organised, as this is crucial for maintaining accurate CRM notes and ensuring no enquiry is lost.
✨Express Your Passion for Helping Others
This role is all about supporting families in their decision-making process. Share your genuine interest in healthcare or social care, and provide examples of how you've made a positive impact in previous customer-facing roles.
