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For Companies At a Glance
- Tasks: Manage agency bookings and ensure excellent service for travel partners.
- Company: Join edyn, a vibrant hospitality brand redefining travel experiences.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic work environment in London with a focus on collaboration and innovation.
- Why this job: Be part of a team that creates meaningful travel experiences every day.
- Qualifications: Experience in hospitality or reservations, strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Reports to: Senior Reservations Executive – Agency Bookings
Location: Based at our London offices 5 days per week, with core hours of 9–5 (40-hour working week).
Contract: Full-time
About edyn
At edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature of life. Through our family of brands – Locke, Cove and SACO – we offer more than just a place to stay.
We believe in soulful hospitality: spaces where guests can live, work and explore in ways that make them feel at home.
Our people are curious, brave and human – and we look for colleagues who share our passion for making travel a richer, more meaningful experience.
Why this role exists
Our agency and travel management company (TMC) partners are a vital part of how we connect guests to edyn.
As Reservations Executive – Agency Bookings, you’ll handle agency and TMC reservations, ensuring all requests are managed with accuracy, speed and care. You’ll support the Senior Reservations Executive in maintaining excellent service levels and partner satisfaction, helping to maximise conversion and repeat business.
What you’ll be doing
Managing agency bookings
- Process reservation requests from agencies and TMCs via phone, email and digital channels.
- Ensure all quotes, amendments and confirmations are accurate, timely and aligned with service level agreements (SLAs).
- Support with group or complex bookings when required.
Delivering excellent service
- Provide professional and friendly communication at every stage of the booking journey.
- Handle queries and minor escalations, escalating more complex cases to the Senior Reservations Executive when needed.
- Maintain detailed and accurate booking records in the reservations system.
Driving conversion and efficiency
- Maximise conversion of agency and TMC enquiries through proactive follow-up and clear communication.
- Promote available offers, upgrades and flexible options where appropriate to support commercial targets.
- Use digital tools and self-service systems effectively to reduce manual queries.
Collaborating across teams
- Work closely with the Senior Reservations Executive, Sales, and Revenue teams to ensure smooth information flow and partner satisfaction.
- Share feedback and observations that can help improve tools, templates and processes.
How success will be measured
- Conversion rate of agency and TMC enquiries to confirmed bookings.
- Accuracy and timeliness of reservations and communications.
- Compliance with SLAs and quality standards.
- Positive feedback from agency partners and internal teams.
- Contribution to smooth handovers and escalation management.
What you’ll bring
- Experience in hospitality, travel or reservations (agency/TMC experience preferred).
- Strong communication and service skills – professional, warm and solution-focused.
- Excellent attention to detail and accuracy when handling bookings.
- Confidence using booking and CRM systems, with the ability to learn new tools quickly.
- A proactive, collaborative approach and willingness to support colleagues.
Who you are
- Guest- and partner-focused, with a natural ability to build rapport.
- Calm and composed under pressure, maintaining high service standards.
- Organised and methodical, with a focus on accuracy.
- Open to learning, feedback and new ways of working.
- A strong team player who takes pride in delivering excellent results.
At edyn, we’re reimagining hospitality with a bold, soulful and human approach. If you’re energised by creating seamless booking experiences and supporting agency partners every day, we’d love to hear from you.
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Reservations Executive, Agency Bookings employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive, Agency Bookings
✨Tip Number 1
Get to know the company inside out! Research edyn, their brands, and their approach to hospitality. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling agency bookings and queries, being warm and professional is key. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the role and how you can contribute to the team’s success. This shows you're not just looking for any job, but that you’re eager to make a real impact at edyn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use in our day-to-day operations.
We think you need these skills to ace Reservations Executive, Agency Bookings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and reservations. We want to see how your skills align with our values and the role of Reservations Executive.
Showcase Your Communication Skills: Since this role involves a lot of interaction with agency partners, it's crucial to demonstrate your strong communication abilities. Use examples from your past experiences to show how you’ve handled queries and provided excellent service.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who pay attention to detail, as it reflects your approach to handling bookings.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at edyn Limited
✨Know Your Stuff
Before the interview, make sure you understand edyn's values and what they stand for. Familiarise yourself with their brands like Locke, Cove, and SACO. This will help you connect your answers to their mission of soulful hospitality.
✨Showcase Your Communication Skills
As a Reservations Executive, you'll need to communicate effectively. During the interview, demonstrate your ability to convey information clearly and professionally. Use examples from your past experiences where you handled queries or resolved issues with clients.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Prepare to discuss how you've managed bookings or reservations accurately in previous jobs. Bring up specific instances where your meticulousness led to positive outcomes, such as increased customer satisfaction or successful conversions.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, highlight your collaborative spirit. Share examples of how you've worked with others to achieve common goals, especially in high-pressure situations. This will show that you're a team player who can contribute to a smooth workflow.