Part-Time House Host

The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What it looks like.

1. Creating tell-your-mates experiences that make guests want to keep coming back
2. Being an authority on local goings-on and inspiring guests with new ideas
3. Being a friendly face and go-to person for guests, contractors, and visitors
4. Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
5. Using your initiative when dealing with guest complaints or operational challenges
6. Participating actively in team meetings and development sessions
7. Supporting the management team in ensuring our apartments stay looking fresh
8. Liaising with contractors and suppliers
9. Working both independently and as part of a team
10. Handling payments and reconciling the books at the end of the day
11. Seeking opportunities to grow revenue and occupancy
12. Identifying upselling opportunities

What you’ll need.

1. Experience in a customer-facing role
2. Intuitive customer service skills
3. Natural influencing skills with a knack for managing expectations
4. Values including courage, curiosity, confidence, accountability, and authenticity
5. The ability to question, evolve, and be human
6. A desire to seek out innovation, change, and creativity
7. Confidence to challenge convention and look for better ways to do and be
8. Accountability and the desire to empower those around you
9. Freedom to be yourself at work and at play
10. An understanding that perfection doesn’t exist and everyone has good ideas
11. Recognition of humanity in yourself and others to learn fast, evolve, and grow

When and where..

1. You’ll work 22.5 hours per week
2. We believe in working flexibly – including flexibility in work location, working days (including weekends and bank holidays), and working hours

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