At a Glance
- Tasks: Oversee daily operations, ensuring exceptional guest experiences and operational efficiency.
- Company: Join a vibrant aparthotel team at Locke London Tower Bridge.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to innovate and drive sustainability initiatives.
- Why this job: Lead a passionate team and make a real impact on guest satisfaction.
- Qualifications: 5 years in hotel operations, with strong leadership and financial skills.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality.
Responsible to: Cluster General Manager
Location: Locke London Tower Bridge
Property based working: 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required.
Key Responsibilities
- Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly.
- Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business.
- Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximize profitability. Assist General Manager to optimise occupancy and ADR (Average Daily Rate).
- Staff Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies.
- Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives.
- Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives.
Skills & Competencies:
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Financial acumen and understanding of hotel revenue streams.
- Knowledge of PMS, POS and operational software.
- Ability to work under pressure and adapt to changing priorities.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field (preferred).
- Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role.
- Proven track record in managing multi-department operations including F&B.
Operations Manager employer: edyn Limited
Locke London Tower Bridge is an exceptional employer that prioritises employee growth and development within a vibrant and supportive work culture. With a focus on delivering outstanding guest experiences, the company offers comprehensive training programs, opportunities for career advancement, and a commitment to sustainability, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its brand standards. Familiarise yourself with their operations and think of ways you can enhance guest experiences. Show them you’re not just another candidate, but someone who truly understands their mission.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles, especially in managing multiple departments. Use real examples that highlight your leadership and financial acumen to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience and any relevant achievements in hotel operations to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how you can enhance guest experiences at Locke London Tower Bridge. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at edyn Limited
✨Know Your Operations Inside Out
Before the interview, make sure you’re familiar with the day-to-day operations of an aparthotel. Brush up on how different departments like Front Office, Housekeeping, and Food & Beverage work together. This will help you demonstrate your understanding of operational management during the interview.
✨Showcase Your Guest Experience Skills
Prepare examples of how you've handled guest complaints or improved customer satisfaction in previous roles. Highlight any initiatives you've implemented that enhanced guest loyalty. This will show that you prioritise exceptional guest experiences, which is key for this role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgeting, forecasting, and cost control. Bring specific examples of how you’ve maximised profitability in past positions. This will prove your financial savvy and ability to contribute to the hotel's revenue management.
✨Emphasise Leadership and Team Development
Think about your leadership style and how you’ve successfully recruited, trained, and mentored teams. Prepare to talk about how you foster a positive work culture and handle performance reviews. This will highlight your capability to lead and develop staff effectively.
