At a Glance
- Tasks: Deliver exceptional service in a fast-paced hotel environment, creating memorable guest experiences.
- Company: Join Locke London Tower Bridge, a unique hotel redefining hospitality with character and intent.
- Benefits: Flexible shifts, on-the-job training, and a supportive team culture.
- Other info: Opportunities for growth and creativity in a dynamic work environment.
- Why this job: Be part of an exciting journey to redefine modern hospitality and make a real impact.
- Qualifications: Customer service skills and a positive attitude; experience in hospitality is a plus.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banqueting, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience.
This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment.
THE WORK IN YOUR HANDS
- Creating tell-your-mates experiences that makes guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organised dining area
- Process payments, whether by credit card or room charging
- Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively looking for opportunities to grow revenue
- Identifying upselling opportunities
General Operations & Team Support:
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on-brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
THE FIRE YOU CARRY
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast-paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
YOUR PROVEN TRACK
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest-facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On-the-job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Guest-Experience F&B Assistant (Casual) – Fast-Paced Hotel in London employer: edyn Limited
Locke London Tower Bridge is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. With a focus on employee growth and development, we offer on-the-job training and opportunities to engage in various aspects of hotel operations, all within a dynamic and fast-paced environment. Join us in creating memorable guest experiences while being part of a team that values creativity and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Experience F&B Assistant (Casual) – Fast-Paced Hotel in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Locke London Tower Bridge's vibe online. Understanding their unique approach to hospitality will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your service skills! Since this role is all about creating memorable experiences, think of examples from your past where you went above and beyond for a guest. Share these stories during your chat to highlight your passion for hospitality.
✨Tip Number 3
Be ready to showcase your teamwork! This position thrives in a fast-paced environment, so come prepared with examples of how you've successfully collaborated with others. It’ll show that you can handle the hustle and bustle while keeping a positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to reach out directly. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Guest-Experience F&B Assistant (Casual) – Fast-Paced Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the role of Food & Beverage Assistant. Highlight any previous experience in food service or customer-facing roles, and don’t forget to mention your ability to thrive in a fast-paced environment – it’s what we’re all about!
Be Yourself:We’re looking for individuals who can bring their unique personality to our team. Don’t be afraid to let your character come through in your writing. A friendly and approachable tone will resonate well with us and reflect the kind of atmosphere we aim to create for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our exciting journey at Locke London Tower Bridge!
How to prepare for a job interview at edyn Limited
✨Know the Company Vibe
Before your interview, take some time to research Locke London Tower Bridge. Understand their unique approach to hospitality and how they aim to create memorable experiences for guests. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Show Off Your Service Skills
Since this role is all about delivering high-quality service, be prepared to share specific examples from your past experiences where you went above and beyond for a guest. Highlight your ability to handle complaints positively and how you’ve contributed to creating a welcoming atmosphere.
✨Demonstrate Team Spirit
This position requires working closely with others, so be ready to discuss how you thrive in a team-oriented environment. Share stories that showcase your collaboration skills and how you support your colleagues, especially in fast-paced situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in guest experiences. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
