At a Glance
- Tasks: Lead operational strategy and enhance guest experiences across diverse properties.
- Company: Dynamic hospitality brand redefining modern lifestyle hotels.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for travel and cross-functional collaboration.
- Why this job: Join an exciting journey to create memorable guest experiences and drive innovation.
- Qualifications: 5+ years in hospitality operations with strong financial and strategic skills.
The predicted salary is between 60000 - 75000 £ per year.
As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross‑functional teams, you will ensure that operations are agile, brand‑aligned, and future‑ready. The position is based full‑time at our London Bridge Head Office, with occasional property visits.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. We’re on an exciting journey - step on stage and play your part.
Operational Strategy & Excellence
- Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence.
- Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance.
- Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding.
Supplier & Contract Management
- Own group‑level supplier relationships, ensuring performance against SLAs and commercial targets.
- Lead strategic sourcing and tendering processes to optimise cost and quality.
- Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation.
- Ability to navigate and negotiate contracts.
Revenue Growth & Commercial Impact
- Drive non‑room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey.
- Partner with Finance and Revenue teams to enhance profitability through data‑driven decision‑making, budgeting, and forecasting.
- Lead cost optimisation programmes without compromising brand or service standards.
Guest Experience & Brand Integrity
- Champion a guest‑first culture, embedding brand values and service ethos across all touchpoints.
- Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio.
- Deliver actionable insights to improve guest satisfaction and investor value.
Cross‑Functional Leadership
- Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development.
- Lead operational input into digital transformation, ESG initiatives, and systems implementation.
- Influence cross‑departmental projects to ensure operational feasibility and long‑term scalability.
Stakeholder & Ownership Relations
- Serve as the primary operational contact for ownership groups, delivering transparent, data‑led reporting and strategic updates.
- Align property‑level goals with broader business objectives through collaboration with corporate teams.
Qualifications
- Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience).
- Advanced certifications in operations, project management, or leadership are advantageous.
Your Proven Track
- Minimum 5 years’ experience in hospitality operations.
- Proven track record of delivering profit‑enhancing results and operational transformation.
- Strong financial acumen and experience managing budgets, KPIs, and supplier contracts.
- Exceptional communication, stakeholder management, and strategic thinking skills.
- Comfortable working in a fast‑paced, high‑growth environment with regular travel.
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Group Operations Manager in London employer: edyn Limited
At edyn Limited, we pride ourselves on fostering a vibrant work culture that values exceptional guest service and teamwork. As a Guest Experience Lead in London, you will benefit from ongoing professional development opportunities, a supportive environment, and the chance to be part of a dynamic team dedicated to redefining hospitality. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you've driven operational excellence or improved guest experiences in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting journey.
We think you need these skills to ace Group Operations Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable guest experiences and driving operational excellence.
Tailor Your CV:Make sure your CV is tailored to the Group Operations Manager role. Highlight your relevant experience in hospitality operations, especially any achievements related to revenue growth and operational strategy. We love seeing how your past roles align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to showcase your skills without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at edyn Limited
✨Know the Company Inside Out
Before your interview, dive deep into the company's values, mission, and recent developments. Understanding their unique approach to hospitality will help you align your answers with their vision and demonstrate your genuine interest in being part of their exciting journey.
✨Showcase Your Operational Expertise
Be ready to discuss specific examples from your past experience that highlight your ability to drive operational excellence and enhance guest experiences. Use metrics and outcomes to illustrate how you've successfully implemented strategies that align with the role's requirements.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle real-life situations related to operational challenges or guest satisfaction. Practise articulating your thought process and decision-making skills, as this will showcase your strategic thinking and problem-solving abilities.
✨Engage with Cross-Functional Insights
Since the role involves collaboration across various departments, be prepared to discuss how you've effectively worked with teams like Marketing, Finance, or HR in the past. Highlight your communication skills and ability to influence cross-departmental projects to ensure operational feasibility.
