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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a unique hotel brand focused on character and memorable experiences.
- Benefits: Flexible shifts, on-the-job training, and opportunities for growth.
- Other info: Dynamic environment with a focus on meaningful guest interactions.
- Why this job: Be part of a creative team redefining modern hospitality.
- Qualifications: Customer service experience preferred; a friendly attitude is essential.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
THE WORK IN YOUR HANDS
- Greet guests warmly and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and basic complaints professionally
- Answer phone calls and manage reservations or guest information
- Maintain a clean, organised, and welcoming front desk area
- Follow hotel policies, procedures, and service standards
- Coordinate with housekeeping and other departments as needed
- Assist with administrative and front office tasks
- Ensure guest satisfaction at all times
THE FIRE YOU CARRY
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Ability to work well as part of a team
- Good organisational and multitasking abilities
- Attention to detail and accuracy
- Problem-solving skills and a calm approach under pressure
- Basic computer and administrative skills
- Willingness to learn hotel systems and procedures
YOUR PROVEN TRACK
- Previous experience in customer service or hospitality preferred
- Experience in a hotel front office or guest services role is an advantage
- Experience dealing with guests in a face-to-face environment
- Ability to work flexible shifts, including weekends and public holidays
- On-the-job training provided for entry-level candidates
- Experience using property management systems (PMS) is an advantage
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Front of House Assistant - Ember Locke in London employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Ember Locke in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ember Locke's vibe online. Understanding their unique approach to hospitality will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Front of House Assistant, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to stay calm under pressure and keep guests happy.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to highlight your personality and passion for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Assistant - Ember Locke in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and professional side shine through. We want to see your unique character because that's what makes you stand out in the hospitality world!
Tailor Your Experience: Make sure to highlight any previous customer service or hospitality experience you've got. Relate it back to how it can help you create memorable moments for our guests at Ember Locke.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ember Locke!
How to prepare for a job interview at edyn Limited
✨Show Your Friendly Side
As a Front of House Assistant, your first impression matters! Make sure to greet everyone with a warm smile and a friendly attitude. Practise your greeting beforehand so it feels natural and genuine.
✨Know the Hotel Inside Out
Familiarise yourself with Ember Locke’s unique offerings and atmosphere. Research their services, amenities, and any recent news. This will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest inquiries or complaints in the past. Think of specific situations where you turned a negative experience into a positive one. This will highlight your calm approach under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the hotel’s vision. This shows your interest in the role and helps you determine if it’s the right fit for you.