At a Glance
- Tasks: Deliver exceptional service in restaurants, bars, and room dining while creating memorable guest experiences.
- Company: Join a unique hotel brand focused on character and contemporary design.
- Benefits: Flexible shifts, on-the-job training, and a supportive team environment.
- Other info: Opportunities for growth in a dynamic, fast-paced environment.
- Why this job: Be part of an exciting journey in hospitality and make a real impact on guests' experiences.
- Qualifications: Customer service skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banqueting, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience.
This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment.
THE WORK IN YOUR HANDS
- Creating tell-your-mates experiences that makes guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organised dining area
- Process payments, whether by credit card or room charging
- Use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively look for opportunities to grow revenue and identify upselling opportunities
General Operations & Team Support:
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on-brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
THE FIRE YOU CARRY
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast-paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
YOUR PROVEN TRACK
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest-facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On-the-job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Food & Beverage Assistant in London employer: edyn Limited
Locke London Tower Bridge is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to create memorable experiences for guests. With a focus on personal growth and development, employees are encouraged to embrace creativity and innovation in a fast-paced environment, all while enjoying the unique atmosphere of a contemporary lifestyle hotel. The company offers flexible working arrangements and comprehensive training, making it an ideal place for those passionate about hospitality to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Locke London's vibe online. Understanding their unique approach to hospitality will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your service skills! Role-play common scenarios like taking orders or handling complaints with a friend. This will boost your confidence and help you shine during the interview when they ask about your customer service experience.
✨Tip Number 3
Be ready to share your passion for hospitality! Think of specific examples where you've gone above and beyond for guests. This shows you’re not just looking for any job, but that you truly care about creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our exciting journey at Locke London.
We think you need these skills to ace Food & Beverage Assistant in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the food and beverage industry shine through. We want to see that you genuinely care about creating memorable experiences for guests!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with our values and the role of Food & Beverage Assistant.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Locke London Tower Bridge.
How to prepare for a job interview at edyn Limited
✨Know the Company
Before your interview, take some time to research Locke London Tower Bridge. Understand their unique approach to hospitality and what sets them apart from conventional hotels. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Food & Beverage Assistant, customer service is key. Prepare examples from your past experiences where you provided exceptional service or handled difficult situations with a positive attitude. Highlighting these moments will demonstrate your ability to create memorable guest experiences.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. You might be asked how you would handle a specific guest complaint or upsell a menu item. Practising these scenarios beforehand can help you feel more confident and showcase your natural influencing skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they define success in this role. This shows your enthusiasm and willingness to engage with the company’s mission and values.
