At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Cove By Locke, a unique hotel brand focused on character and atmosphere.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Be part of an exciting journey in a modern lifestyle hotel.
- Why this job: Join a team redefining hospitality and make a real impact on guest experiences.
- Qualifications: Experience in hospitality and strong communication skills are a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
- Reception & Guest Experience
- Welcome guests with warmth, authenticity, and a personalised approach.
- Complete check-in and check-out efficiently using the hotel’s PMS.
- Assist with reservations, room allocation, and guest requests.
- Provide local knowledge, recommendations, and curated lifestyle tips.
- Handle billing, payments, and procedures accurately.
- Resolve guest concerns quickly and effectively, escalating when needed.
- Support lobby hosting duties: welcoming, socialising, and maintaining presentation.
- Food & Beverage Service (where applicable)
- Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go.
- Prepare and serve coffees, drinks, and light food to brand standards.
- Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences.
- Maintain cleanliness, setup, and replenishment of F&B areas.
- Assist with orders, inventory checks, and receiving deliveries.
- Follow food safety, allergens, and hygiene procedures.
- General Operations & Team Support
- Work flexibly across multiple areas depending on business needs.
- Support events, activations, and lifestyle programming.
- Ensure public areas remain clean, inviting, and on-brand.
- Maintain a positive, supportive, and inclusive team environment.
- Follow all hotel policies, safety procedures, and brand standards.
THE FIRE YOU CARRY
- Passion for hospitality and delivering memorable guest experiences.
- Positive, energetic, and adaptable personality.
- Strong communication skills and confidence in guest interaction.
- Ability to multi-task and remain calm under pressure.
- Willingness to learn across multiple operational areas.
YOUR PROVEN TRACK
- Previous hotel reception experience.
- Experience in food and beverage services.
- Experience using PMS and POS systems.
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Front Office Assistant in Liverpool employer: edyn Limited
Cove By Locke Liverpool is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a vital role in creating memorable guest experiences. With a focus on personal growth and development, employees are encouraged to embrace creativity and adaptability in a dynamic environment that values passion for hospitality. Located in the heart of Liverpool, this unique hotel offers opportunities to engage with a diverse clientele while being part of a brand that is redefining modern lifestyle hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant in Liverpool
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Cove By Locke's website and social media to get a feel for their vibe. This will help you tailor your approach and show them you're genuinely interested in being part of their unique journey.
✨Tip Number 2
When you get the chance to chat with someone from the team, be yourself! Show off that positive, energetic personality they’re looking for. Share your passion for hospitality and how you can contribute to creating memorable guest experiences.
✨Tip Number 3
Don’t shy away from asking questions during interviews or networking events. It shows you’re engaged and eager to learn. Plus, it gives you a chance to find out more about the role and how you can fit into their exciting new chapter.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to step on stage as part of their team. Let’s get you that Front Office Assistant role!
We think you need these skills to ace Front Office Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hotel reception or food and beverage services. We’re looking for specific examples that show how you’ve delivered memorable guest experiences in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at edyn Limited
✨Know the Company
Before your interview, take some time to research Cove By Locke. Understand their unique approach to hospitality and what sets them apart from conventional hotels. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Personality
As a Front Office Assistant, your personality is key! Be warm, friendly, and authentic during the interview. Share personal anecdotes that highlight your passion for hospitality and how you've created memorable experiences for guests in the past.
✨Prepare for Role-Specific Questions
Expect questions related to reception duties, guest interactions, and food & beverage service. Brush up on your knowledge of PMS and POS systems, and be ready to discuss how you would handle specific guest scenarios or complaints effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your enthusiasm and helps you determine if this is the right fit for you. Consider asking about their approach to creating memorable guest experiences or how they support team development.
