At a Glance
- Tasks: Be the friendly face of our brand, creating memorable experiences for guests.
- Company: Join Locke, a vibrant hospitality brand focused on making guests feel at home.
- Benefits: Enjoy flexible working hours, team events, and opportunities for personal growth.
- Other info: You'll be empowered to make decisions and contribute to a dynamic team environment.
- Why this job: Perfect for social butterflies who love connecting with people and enhancing guest experiences.
- Qualifications: Customer service experience, strong communication skills, and a knack for sales are essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave.
What it looks like...
- Creating tell-your-mates experiences that make guests want to keep coming back
- Being an authority on local goings-on and inspiring guests with new ideas
- Being a friendly face and go-to person for guests, contractors, and visitors
- Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
- Being empowered to use your initiative when dealing with guest complaints or operational challenges
- Being an active member of the team in meetings and development sessions
- Supporting the management team in ensuring our apartments stay looking fresh
- Liaising with contractors and suppliers
- Being happy working both on your own and as part of a team
- Taking payments and reconciling the books at the end of the day
- Actively looking for opportunities to grow revenue and occupancy
- Identifying upselling opportunities
What you’ll need...
- Experience in a customer-facing role
- Intuitive customer service
- Natural influencing skills with a knack for managing expectations
- Proven sales ability
- Reliable decision-making
- Confidence to act quickly and take smart risks based on insight
- Strong grasp of spoken and written English
- Impeccable attention to detail
- Confidence using IT systems and software (including Microsoft Office)
StudySmarter Expert Advice🤫
We think this is how you could land House Host in Liverpool
✨Tip Number 1
Showcase your people skills! When you meet potential employers or during networking events, make sure to highlight your ability to connect with guests and create memorable experiences. Share specific examples of how you've made guests feel welcome in previous roles.
✨Tip Number 2
Familiarise yourself with the local area. As a House Host, you'll need to be an authority on local attractions and events. Research popular spots and hidden gems so you can impress during interviews with your knowledge and enthusiasm for the community.
✨Tip Number 3
Demonstrate your organisational skills. Be prepared to discuss how you manage multiple tasks and priorities effectively. You could even bring along examples of how you've successfully handled reservations or guest queries in a busy environment.
✨Tip Number 4
Practice your sales techniques. Since upselling is part of the role, think about how you can present additional services or products to guests. Prepare some scenarios to role-play with friends or family to build your confidence in this area before the interview.
We think you need these skills to ace House Host in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles and showcases your organisational skills. Use specific examples that demonstrate your ability to create welcoming experiences for guests.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your natural hosting abilities. Mention how you can contribute to the Locke brand and provide examples of how you've successfully managed guest expectations in the past.
Showcase Your Local Knowledge:In your application, emphasise your familiarity with the local area. Mention any unique insights or recommendations you can offer guests, as this will show your enthusiasm for enhancing their experience.
Highlight Your IT Skills:Since the role requires confidence in using IT systems, make sure to mention your proficiency with software like Microsoft Office. Provide examples of how you've used technology to improve customer service or manage reservations effectively.
How to prepare for a job interview at edyn Limited
✨Show Your Hosting Skills
During the interview, highlight your previous experiences in customer-facing roles. Share specific examples of how you've created welcoming environments and made guests feel at home.
✨Know the Local Scene
Demonstrate your knowledge of local attractions and events. This shows that you can inspire guests with new ideas and enhance their experience during their stay.
✨Emphasise Your Problem-Solving Abilities
Be prepared to discuss how you've handled guest complaints or operational challenges in the past. Use examples that showcase your initiative and decision-making skills.
✨Highlight Your Sales Experience
Since upselling is part of the role, talk about your proven sales ability. Share instances where you've successfully identified opportunities to grow revenue and occupancy.
