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- Tasks: Be the friendly face that makes guests feel at home and manage their experience.
- Company: Join Locke, a brand known for creating welcoming and memorable stays.
- Benefits: Enjoy flexible working hours, team events, and opportunities for growth.
- Why this job: Perfect for social butterflies who love creating unforgettable experiences and connecting with people.
- Qualifications: Customer service experience, strong communication skills, and a knack for sales are essential.
- Other info: You'll be part of a dynamic team, contributing to a vibrant hospitality culture.
The predicted salary is between 28800 - 43200 £ per year.
The role requires a natural host with excellent organisational skills who enjoys creating a seamless, welcoming experience. You will be a key member of the reception team and the face of the Locke brand, making guests feel at home from their arrival until their departure.
What it looks like:
- Creating tell-your-mates experiences that make guests want to keep coming back
- Being an authority on local goings-on and inspiring guests with new ideas
- Being a friendly face and go-to person for guests, contractors, and visitors
- Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
- Being empowered to use your initiative when dealing with guest complaints or operational challenges
- Being an active member of the team in meetings and development sessions
- Supporting the management team in ensuring our apartments stay looking fresh
- Liaising with contractors and suppliers
- Being happy working both on your own and as part of a team
- Taking payments and reconciling the books at the end of the day
- Actively looking for opportunities to grow revenue and occupancy
- Identifying upselling opportunities
What you will need:
- Experience in a customer-facing role
- Intuitive customer service
- Natural influencing skills with a knack for managing expectations
- Proven sales ability
- Reliable decision-making
- Confidence to act quickly and take smart risks based on insight
- Strong grasp of spoken and written English
- Impeccable attention to detail
- Confidence using IT systems and software (including Microsoft Office)
House Host employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Host
✨Tip Number 1
Showcase your people skills! When you meet potential employers or during networking events, engage in conversations that highlight your ability to connect with others. Share anecdotes that demonstrate your knack for creating welcoming experiences.
✨Tip Number 2
Familiarise yourself with the local area. As a House Host, being knowledgeable about local attractions and events is crucial. Research popular spots and hidden gems so you can impress during interviews with your insights.
✨Tip Number 3
Practice your problem-solving skills. Think of scenarios where you had to handle guest complaints or operational challenges. Be ready to discuss how you approached these situations and what the outcomes were, showcasing your initiative and decision-making.
✨Tip Number 4
Demonstrate your sales ability. Prepare examples of how you've successfully upsold products or services in previous roles. This will show your potential employer that you understand the importance of revenue growth and customer satisfaction.
We think you need these skills to ace House Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your organisational skills and any previous hospitality or reception experience that aligns with the House Host position.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for creating welcoming experiences. Mention specific examples of how you've made guests feel at home in past roles and your ability to manage expectations effectively.
Highlight Relevant Skills: Clearly outline your intuitive customer service skills and any sales experience. Mention your confidence in using IT systems and software, as well as your attention to detail, which are crucial for this role.
Show Enthusiasm for the Brand: Research the Locke brand and express your enthusiasm for their values and mission in your application. This will demonstrate your genuine interest in the role and the company, making you stand out as a candidate.
How to prepare for a job interview at edyn Limited
✨Show Your Hosting Skills
During the interview, be prepared to share examples of how you've created welcoming experiences for guests in previous roles. Highlight specific situations where your organisational skills made a difference.
✨Know the Local Area
Demonstrate your knowledge of local attractions and events. This shows that you can inspire guests with new ideas and make their stay memorable. Research popular spots and hidden gems in advance.
✨Exhibit Your Customer Service Approach
Be ready to discuss how you handle guest complaints or operational challenges. Use examples that showcase your intuitive customer service skills and ability to manage expectations effectively.
✨Highlight Your Sales Experience
Since upselling is part of the role, prepare to talk about your proven sales ability. Share instances where you've successfully identified upselling opportunities and how it benefited your previous employers.
