At a Glance
- Tasks: Welcome guests, manage check-ins, and deliver exceptional service across various hotel areas.
- Company: Join a vibrant hotel team dedicated to creating memorable guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in the hospitality industry.
- Other info: Dynamic work environment with a supportive team and room for personal development.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Experience in reception or food service, with a passion for customer care.
The predicted salary is between 20000 - 25000 € per year.
To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel.
RECEPTION & GUEST EXPERIENCE
- Welcome guests with warmth, authenticity, and a personalised approach.
- Complete check-in and check-out efficiently using the hotel’s PMS.
- Assist with reservations, room allocation, and guest requests.
- Provide local knowledge, recommendations, and curated lifestyle tips.
- Handle billing, payments, and procedures accurately.
- Resolve guest concerns quickly and effectively, escalating when needed.
- Support lobby hosting duties: welcoming, socialising, and maintaining presentation.
FOOD & BEVERAGE SERVICE (WHERE APPLICABLE)
- Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go.
- Prepare and serve coffees, drinks, and light food to brand standards.
- Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences.
- Maintain cleanliness, setup, and replenishment of F&B areas.
- Assist with orders, inventory checks, and receiving deliveries.
- Follow food safety, allergens, and hygiene procedures.
GENERAL OPERATIONS & TEAM SUPPORT
- Work flexibly across multiple areas depending on business needs.
- Support events, activations, and lifestyle programming.
- Ensure public areas remain clean, inviting, and on-brand.
- Maintain a positive, supportive, and inclusive team environment.
- Follow all hotel policies, safety procedures, and brand standards.
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE
EXPERIENCE
- Previous hotel reception experience
- Experience in food and beverage services
- Experience using PMS and POS systems
SKILLS
- Passion for hospitality and delivering memorable guest experiences.
- Positive, energetic, and adaptable personality.
- Strong communication skills and confidence in guest interaction.
- Ability to multi-task and remain calm under pressure.
- Willingness to learn across multiple operational areas.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.
Hotel FOH Assistant (Reception team member) employer: edyn Limited
Join our vibrant hotel team as a Front of House Assistant, where you'll be at the forefront of creating unforgettable guest experiences in a dynamic and supportive environment. We pride ourselves on fostering a culture of inclusivity and collaboration, offering ample opportunities for personal and professional growth while ensuring that every team member feels valued and empowered. With competitive benefits and a commitment to excellence, working with us means being part of a passionate community dedicated to delivering genuine hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel FOH Assistant (Reception team member)
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s a warm welcome at reception or chatting with guests in the bar, being friendly and approachable is key. Role-play with friends or family to boost your confidence.
✨Tip Number 3
Stay calm under pressure! The hospitality industry can get hectic, especially during busy shifts. Develop strategies to manage stress, like taking deep breaths or stepping away for a moment if needed.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Show us your enthusiasm for hospitality and how you can contribute to creating memorable experiences for our guests.
We think you need these skills to ace Hotel FOH Assistant (Reception team member)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences where you’ve gone above and beyond to create memorable moments for guests. We want to see that you’re not just looking for a job, but that you genuinely care about making people feel welcome.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight relevant experience in reception or food and beverage services, and don’t forget to mention any skills that align with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team!
Be Yourself:We’re all about authenticity at StudySmarter, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share anecdotes that reflect who you are. We want to get to know the real you, not just your qualifications!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re tech-savvy and know how to navigate the digital world—an essential skill in today’s hospitality industry!
How to prepare for a job interview at edyn Limited
✨Know Your Stuff
Familiarise yourself with the hotel’s services and local attractions. Being able to recommend a great restaurant or share tips about nearby sights shows your passion for hospitality and helps you connect with guests.
✨Showcase Your Personality
As a front-of-house assistant, your personality is key! Be warm, friendly, and approachable during the interview. Practice how you would greet a guest and handle their queries to demonstrate your communication skills.
✨Prepare for Scenarios
Think about common situations you might face in this role, like handling a difficult guest or managing multiple tasks at once. Prepare examples from your past experience that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the hotel. Inquire about team dynamics, training opportunities, or how they ensure a positive guest experience. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
