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- Tasks: Curate unforgettable guest experiences and solve problems on the go.
- Company: Cove offers unique, design-led living spaces that blend work and leisure seamlessly.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and innovation.
- Why this job: Join a forward-thinking team focused on soulful hospitality and work/life balance.
- Qualifications: Previous hospitality experience is a plus; tech-savvy and adaptable individuals are encouraged to apply.
- Other info: Be part of a brand that values simplicity, calm, and authentic experiences.
The predicted salary is between 28800 - 43200 £ per year.
In this role you will be responsible for:
- Guest Experience: As an ambassador of the Cove brand, you will use your intuition to curate memorable experiences to bring the brand to life during the guest journey, ensuring our guests come back for more. Creators of authentic experiences and sanctuaries for our guests from the moment they arrive until they leave. Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way. Think quickly on your feet to solve problems, whilst remaining calm. Deliver our guest experience by contributing a feeling of simplicity, calm and sanctuary. Seek new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.
- Operations: Assist with any deliveries to site ensuring all products are stored out of guests' view safely and securely. Be comfortable working at times as part of a team within the property and support functions, as well as own your own. Ensure the building is operating within all safety guidelines as directed by the Operations Manager ensuring the team and guests alike are safe and secure. Liaise with maintenance and housekeeping teams to ensure any issues are resolved in a quick and efficient way. Step outside of the core role to complete any other operational task, as required by your line manager or wider team. Self-sufficient, requiring little direction and day to day management.
Our brand: Lifestyle. Boutique. Corporate. Family-friendly. Design-led. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These days it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future.
In this role you will need the following:
- Previous experience within hospitality is desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).
- Self-sufficient, requiring little direction and day to day management.
- Tech savvy, who does not shy away from tech-based resolutions.
- Clear verbal/written communication proficiency.
- Flexible and adaptable approach with a can-do and courageous attitude.
Head Host employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host
✨Tip Number 1
Familiarise yourself with the Cove brand and its values. Understanding their approach to guest experience and how they differentiate themselves in the hospitality sector will help you align your responses during interviews and discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. Being able to demonstrate your ability to think on your feet will be crucial for this position.
✨Tip Number 3
Highlight your tech-savviness by discussing any relevant tools or apps you've used in past roles. Since the role involves using a dedicated app for guest support, being comfortable with technology will set you apart.
✨Tip Number 4
Prepare to discuss your adaptability and flexibility. The job requires a can-do attitude and the ability to step outside your core role, so having examples ready will show that you're the right fit for the dynamic environment at Cove.
We think you need these skills to ace Head Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Head Host position. Tailor your application to highlight how your experience aligns with their expectations.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous hospitality experience you have, particularly in roles that involved guest interaction and problem-solving. Use specific examples to demonstrate your ability to create memorable experiences.
Highlight Communication Skills: Since clear verbal and written communication is crucial for this role, ensure your application reflects your proficiency in these areas. Consider including examples of how you've effectively communicated with guests or team members in past roles.
Demonstrate Adaptability: The job requires a flexible and adaptable approach. In your application, mention instances where you've successfully adapted to changing situations or taken initiative in a fast-paced environment.
How to prepare for a job interview at edyn Limited
✨Showcase Your Guest Experience Skills
Prepare examples from your previous roles where you enhanced guest experiences. Highlight how you used your intuition to create memorable moments, as this aligns perfectly with the expectations of the Head Host position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you had to think quickly on your feet. Share specific instances where you resolved guest queries efficiently while maintaining a calm demeanour, showcasing your ability to handle pressure.
✨Emphasise Team Collaboration
Talk about your experience working in teams and how you support your colleagues. Mention any times you liaised with maintenance or housekeeping to resolve issues, as teamwork is crucial in this role.
✨Exhibit Your Tech Savviness
Since the role requires comfort with technology, be prepared to discuss your experience with tech-based solutions. Share examples of how you've used technology to improve guest interactions or streamline operations.
