At a Glance
- Tasks: Supervise and train the Guest Services team to deliver unforgettable guest experiences.
- Company: Join a vibrant hospitality brand focused on genuine service and memorable stays.
- Benefits: Enjoy a competitive salary, bonus scheme, and excellent travel opportunities.
- Other info: Embrace a diverse and inclusive culture that values your unique perspective.
- Why this job: Be the heart of guest interactions and make a lasting impact on their journey.
- Qualifications: Previous management experience in hospitality and strong people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A key member of the reception team supervising and training the Guest Services Executives, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout.
Responsibilities
- Supervising in the absence of a manager on duty
- Training the Guest Experience Host Team
- Act as the ‘go to’ person for our guests, contractors and visitors
- Providing memorable service at every stage of the guest journey
- Supporting the Guest Experience Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments
- Respond to and act on guest reviews in a timely and professional manner
Qualifications
- Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build‑to‑rent accommodation, including wider hospitality sectors).
- An engaging people manager, able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties.
- Tech savvy, who does not shy away from tech‑based resolutions and interaction.
- Clear verbal and written communication proficiency.
- Flexible and adaptable approach with a can‑do attitude.
- Human‑like decision making inspired by our values – The Courage to Question, Evolve and Be Human.
Benefits
- Competitive salary
- Bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax‑efficient way)
- Sick pay
- Other benefits tailored to you
Diversity, Equity, and Inclusion Statement
Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. We commit to building a culture that embraces diversity and inclusion, and we will continually assess our progress and adapt our strategies to support an inclusive community.
Head Host employer: edyn Limited
Cove Cannon Street London is an exceptional employer that prioritises a vibrant work culture and employee growth, offering competitive salaries, bonuses, and extensive travel opportunities. With a strong commitment to diversity and inclusion, employees are encouraged to express their ideas and experiences, fostering a supportive environment where genuine hospitality thrives. The role of Head Host not only allows for impactful guest interactions but also provides ample training and development opportunities within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their website and social media. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and demonstrate how you can bring memorable service to every stage of the guest journey.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows you're proactive and keen to learn!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Head Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your words. Remember, we’re all about genuine hospitality, so show us how you connect with people.
Tailor Your Application:Make sure to tailor your application specifically for the Head Host role. Highlight your previous management experience in hospitality and how it aligns with our values. We love seeing candidates who understand what we’re about and can demonstrate their fit for the team.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly see your qualifications and how you can contribute to our guest experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for before hitting that submit button.
How to prepare for a job interview at edyn Limited
✨Know Your Guest Journey
Familiarise yourself with the entire guest journey from reservation to checkout. Be ready to discuss how you would enhance each stage and provide memorable service. This shows your understanding of the role and your commitment to guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or trained teams in the past. Highlight your ability to motivate and engage staff, as well as how you handle challenges. This will demonstrate your management experience and people skills.
✨Embrace Technology
Since being tech-savvy is crucial for this role, be prepared to discuss any relevant technology you've used in previous positions. Share how you've leveraged tech solutions to improve guest services or team efficiency.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to respond to hypothetical guest scenarios, so think about how you would communicate effectively in those situations while maintaining a warm and welcoming tone.
